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This Week In InformationWeek Online: June 21, 1999

TOP STORIES:
COVER STORY: Customer Disservice Businesses are spending heavily on customer service, but many aren't getting the job done. Shoring Up NT Companies embrace products and services to enhance NT's availability for critical business applications. Wall St. Trades Up Brokerages and exchanges are using new technologies to improve service, expand their product lines, and reach new markets. IT Week The guide to IT careers and computing. Special Midweek Issue PC Expo coverage. Solution Series: E-Business: No Quick Fix
Wall St. Trades Up CA's E-Business Spin UPS Upgrades Data-Delivery Devices Vendors Rush To Capitalize On Popularity Of Portals Calico Helps Build Loyalty	New Focus On The Web For i2 Eight-Way On The Way Simple Mobile Security Big Vendors Go Online For Small Business Faster Web Performance, Guaranteed

SOFTWARE	INTRANETS/INTERNET	IT MANAGEMENT
Actuate Cuts Out Paper Vality Tackles Application Integration VIT Helps Companies Track Supplies, Avoid Struggles First Look: Cross-Functional Project Management Cargill: On Top Of App Integration	One-Stop Researcher Easier Online Mortgages Control The Flow	Senate Passes Y2K Bill Aspirian 4.0 Helps Manage IT Projects Over The Web
HARDWARE	NETWORKING	CAREER
Space Saver Security Gatekeeper Thumbs-Up For LifeBook	Networking Vendors: Endless Choices	Make The Most Of Your First Job
LABS	FINANCIAL	EMERGING ENTERPRISES
E-Mail Showdown TechView: TechView: An Innovator Falls Off The Leading Edge	Compaq Restructures Strong Growth Continues At Oracle Taking Stock: Can Razorfish Reel In Talent?	IT Staff Relief
OPINION	BEHIND THE NEWS	AUTHORITIES
Customer Service: The Big Runaround Customer Management: Who's Managing Whom? A Closer Look: Networking Market: Which Way Is Up? IMHO: Cooperation, Not Lawsuit Secret CIO: The Unbelievable Promotion	Behind The Numbers: Women Lag In IT Salary Race IT Confidential Behind The News	Enterprise View: Application Hosting: The Next Big Thing?
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