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This Week In InformationWeek Online: August 2, 1999

TOP STORIES:
COVER STORY: Instant Marketing New products let businesses deliver ads and offers to customers fast and inexpensively. Learning Curve Savvy companies apply the painful lessons learned from implementing enterprise resource planning software to next-generation applications Behind The Numbers: Microsoft's Role: Hero Or Villain? Our survey gauges customers' attitudes.
Compaq Maps Rebound After 2Q Losses Hyperion Upgrade Offers More-Detailed Analysis Cognos Improves Data Sales Features Cisco, 3Com Aim At ERP	Cisco Expands Voice Capability Oracle Preps Services IBM's All-Server Storage More Money For VPN Startup

SOFTWARE	INTRANETS/INTERNET	IT MANAGEMENT
Easy Data Extraction Online Research Help	Food Supplies Get Web Market	Interactive Class Site Aids Project Manager
HARDWARE	NETWORKING	CAREER
Exchange Manager Versatile Notebooks	Outsourcing E-Mail	Gartner Institute To Offer IT Training Web Sites As Tools For Recruiting
LABS	FINANCIAL	EMERGING ENTERPRISES
Build A Better Drawing Tool TechView: Let's Put A Cheap Price On E-Frivolity	Services Demand Increases Telecom Leaders Post Gains Taking Stock: A Sterling Performance	Servers For Domino Easier App Development
OPINION	BEHIND THE NEWS	AUTHORITIES
Editor's Note: Online Marketing: Custom Messages Customer-Relationship Management: Stick With The Fundamentals A Closer Look: The Love-Hate View Of Microsoft Secret CIO: If Only I Had An SLA	Behind The Numbers: Microsoft's Role: Hero Or Villain? IT Confidential Behind The News	The Observer: Influencing The Internet
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