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This Week In InformationWeek Online: September 6, 1999

TOP STORIES:
COVER STORY: Coping With E-Business Emergency The high-stakes battle for online customers and market share has turned crisis management into a top priority New Mantra: Usability Software that doesn't work well--and intuitively--will no longer fly in today's customer-driven marketplace. With the right tools and enough questions, it's possible to design apps that will keep people coming back RFP: Know Thy Customers Avon wants to know more about its customers--its 3 million sales reps--and the people who buy its products, too
Cisco In Charge Intel, IBM Add To Scalability PeopleSoft Readies Update To ERP Apps Personalized Information Sun Gets StarOffice Ready For The Web	Health Club Thinks Thin Portal Software To Debut Utility Farms Out IT After Split, Vendors Agree On I/O Total-Package Marketing Online Billing Gets A Boost

SOFTWARE	INTRANETS/INTERNET	IT MANAGEMENT
Process Boost ERP Data Extractor Data Mining Transformed	Web Links Get Local Rent-An-Expert On The Web InternetView: Stop Industry Spam	Track IT On The Web Net Monitoring Tool
HARDWARE	NETWORKING	CAREER
Thin-Client Options ADIC To Ease Data Backup	ATM To The Desktop AT&T Wins Texas Pact	Networker Hits Big Apple E-Business Degree Set
LABS	FINANCIAL	EMERGING ENTERPRISES
RFP: Know Thy Customer Faster Diagnosis Reports Via The Web TechView: Your Choice: Free Market Or Privacy	Taking Stock: CompUSA Faces Struggle	Better HR Apps
OPINION	BEHIND THE NEWS	AUTHORITIES
Editor's Note: Crisis Management: Nowhere To Hide InformationWeek Conference: The Center Of The World A Closer Look: Share Your Problems, And Get Answers The Enterprise: Post-Revolutionary Thinking	Behind The Numbers: Satisfaction Gap In Hardware Support IT Confidential Behind The News	The Observer: Envisioning Change APPLICATION DEVELOPMENT New Mantra: Usability
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