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This Week In InformationWeekOnline: April 17, 2000

TOP STORIES:
COVER STORY: It's Official: IT Adds Up Economists agree that technology boosts productivity and is a significant factor in the expanding economy. Is more IT always good--and how long will the benefits last? Customer Service For Business Partners Companies want CRM tools to manage business relationships. From The InformationWeek Conference: Staying Competitive In An Online World A discussion with Will Layton, technical adviser and VP of Internet and Information Systems at TicketMaster Online-CitySearch.
Web Sites That Talk Business Wireless Devices: Too Popular For Their Own Good AMD Set To Make A Move Into Business Market Analysis: The Missing Piece Of The Customer Puzzle Marketplaces Target A Wide Range Of Industries	Easy-To-Use Tools Bring Everyone Into Design Process J.D. Edwards Struggles With Poor Sales, CEO Transition IBM Updates Database With An Eye On E-Commerce E-Commerce Sites Choose Payment-Processing Services PricewaterhouseCoopers Invests In Data Analysis

BUSINESS APPLICATIONS	E-BUSINESS	SERVICES
Marketing Focuses On The Customer ERP Market Loses A Pair Of Struggling Vendors	XML To Speed Financial Data Online Startup's Service Gives Web Sites A Third Dimension Alcohol Goes Online Overcoming Regulartory Maze Internet Banking: Still Not A Perfect Marriage	Service Package Boosts Web Sales Intraware Enhances Training And Deployment Package
INFRASTRUCTURE	DOWNLOAD	CAREER
Palm-Latitude Deal Puts Meetings In Hand Options For Public Key Infrastructure Big-Server Performance In A Downsized Package Linux Support: Who Ya Gonna Call? Changing Times In Network Security	Visio A Draw For Business Tools IT Managers Find Advantages In Win2000 Computer-Aided Design's New Dimension	Course Tests Project-Management Skills The Survey Says: Lots Of IT Jobs, Not Enough Workers
EMERGING ENTERPRISE	LABS	FINANCIAL
Business Plan Assistance For Startups E-Procurement Service Broadens Supplier Base	File Servers Can Never Be Too Thin	Taking Stock: Good News Goes Bad For Motorola
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: IT All Adds Up Business/IT: The Customer Is Still No. 1 The Big Picture: Free Speech Vs. Free Markets Developments: Back-To-The Future Backup	Matter Of Fact: The Longest Mile	Behind The Numbers: IT Investments Lead To Worker Gains Behind The News IT Confidential
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