InformationWeek

This Week In InformationWeekOnline: April 17, 2000

TOP STORIES:
COVER STORY: It's Official: IT Adds Up Economists agree that technology boosts productivity and is a significant factor in the expanding economy. Is more IT always good--and how long will the benefits last? Customer Service For Business Partners Companies want CRM tools to manage business relationships. From The InformationWeek Conference: Staying Competitive In An Online World A discussion with Will Layton, technical adviser and VP of Internet and Information Systems at TicketMaster Online-CitySearch.
Web Sites That Talk Business Wireless Devices: Too Popular For Their Own Good AMD Set To Make A Move Into Business Market Analysis: The Missing Piece Of The Customer Puzzle Marketplaces Target A Wide Range Of Industries	Easy-To-Use Tools Bring Everyone Into Design Process J.D. Edwards Struggles With Poor Sales, CEO Transition IBM Updates Database With An Eye On E-Commerce E-Commerce Sites Choose Payment-Processing Services PricewaterhouseCoopers Invests In Data Analysis

BUSINESS APPLICATIONS	E-BUSINESS	SERVICES
Marketing Focuses On The Customer ERP Market Loses A Pair Of Struggling Vendors	XML To Speed Financial Data Online Startup's Service Gives Web Sites A Third Dimension Alcohol Goes Online Overcoming Regulartory Maze Internet Banking: Still Not A Perfect Marriage	Service Package Boosts Web Sales Intraware Enhances Training And Deployment Package
INFRASTRUCTURE	DOWNLOAD	CAREER
Palm-Latitude Deal Puts Meetings In Hand Options For Public Key Infrastructure Big-Server Performance In A Downsized Package Linux Support: Who Ya Gonna Call? Changing Times In Network Security	Visio A Draw For Business Tools IT Managers Find Advantages In Win2000 Computer-Aided Design's New Dimension	Course Tests Project-Management Skills The Survey Says: Lots Of IT Jobs, Not Enough Workers
EMERGING ENTERPRISE	LABS	FINANCIAL
Business Plan Assistance For Startups E-Procurement Service Broadens Supplier Base	File Servers Can Never Be Too Thin	Taking Stock: Good News Goes Bad For Motorola
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: IT All Adds Up Business/IT: The Customer Is Still No. 1 The Big Picture: Free Speech Vs. Free Markets Developments: Back-To-The Future Backup	Matter Of Fact: The Longest Mile	Behind The Numbers: IT Investments Lead To Worker Gains Behind The News IT Confidential
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In this issue:

Data Center Optimization: Federal agencies must increase server utilization and energy efficiency as they squeeze more computer processing into fewer data centers. We explore how the Army, Homeland Security, Veterans Affairs and others are doing that.
Future Cities: The world's urban centers are growing, creating a civic management challenge of unprecedented scope and complexity. Our exclusive survey reveals the opportunities and challenges for city planners and municipal IT pros.
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