InformationWeek

This Week In InformationWeekOnline: May 15, 2000

TOP STORIES:
COVER STORY: Kana Makes Online Customer Service A Top Priority Vendor helps E-businesses respond to users in a timely and useful fashion Chase.com's Agenda It's not only the Internet, but the opportunities in the new economy that Chase is chasing with its dot-com subsidiary. Here's what Chase is doing and how it's doing it.
Fast Focus On Web CRM Securant Debuts Single Sign-On Across Multiple Sites BMC Update Simplifies Network Management IBM And Lotus To Broaden E-Learning Offerings Intel Devotes $200 Million To New Webcast Unit	Unix Server Vendors Offer New Choices NCR Tries To Cash In On E-Commerce With Teradata MCI WorldCom, Qwest VPNs Promise Faster Extranets Partnership Spawns Online CRM Company Competition Doesn't Deter New Crop Of Exchanges

BUSINESS APPLICATIONS	E-BUSINESS	SERVICES
A New View On Archived Data Startup Readies Hosted Partnership-Management Tool CA Ships Database-Management Suite For E-Commerce Making The Sale Is Only The Beginning	Fuzzy Logic Provides Clear Solutions Auto Site Aims At Untapped Market For Custom Parts Kana Makes Online Customer	Web Hosting For Smaller Businesses Alliance Will Help Companies Share Help-Desk Staff IT Outsourcing Gives Staples The Tools To Grow
INFRASTRUCTURE	DOWNLOAD	CAREER
Apps Aid In E-Business Management Intel's XML Products Speed E-Commerce Transactions Security Vendor Aims To Put Linux Hackers On Ice New Choices For Enterprise Servers	Businesses Seek E-Mail Help Linux Faces Uphill Battle For The Desktop	New Look For Older Languages More Companies Keep Eye On Employees¹ Messages Demand For IT Workers Fuels Growth In Web Job Sites
EMERGING ENTERPRISE	LABS	FINANCIAL
Affordable Technology Services Responsys.com Jump-Starts Marketing Efforts	Customer Care Goes End-To-End Match Your CRM Tool To Your Business Model What's Hot	Cisco's Price Tumbles Despite Good Quarter Dell's First Quarter Beats Beats Projections Taking Stock: Cisco Can't Calm Nervous Market
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: Keeping Customers Happy Isn't Easy Business/IT: A Passion For Innovation Decision Support: Beware The Bandwagon The Enterprise: Don't Ignore Wireless Security	Internet Zone: Peer-To-Peer Anarchy: The Next Big Thing?	Behind The Numbers: Handhelds Fly Under IT's Radar Behind The News IT Confidential
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