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This Week In InformationWeekOnline: July 24, 2000

TOP STORIES:
COVER STORY: Analysis Turns To Action New CRM packages emerge to help companies better understand and serve customers. Growing Pains ASPs and their customers still face challenges with pricing, performance, and training. RFP: Chase.com Goes Global IT shortage and security force bank to embrace service providers. Redefining Business: Scavenger Hunt Photo Essay: How I'll Spend My Summer Vacation Somehow, even the busiest E-marketplace chiefs can find time to stop working and play a little
Analysis Turns To Action Business Intelligence Platforms Broaden Focus Partner Management Lets Marketplaces Track Profiles Utility Computing Model--HP Style Retailer Integrates Back-End Business To Boost Sales	WorldCom Expands Data Services Worldwide IBM Offers Bigger Options For Complex Processing Travel Industry Eases Burdens On Business Customers Major E-Payment Initiatives Combat Online Fraud

BUSINESS APPLICATIONS	E-BUSINESS	SERVICES
Microsoft Embraces Rental Structure Prudential Finds Integration Is Key To Success	Improved Payment-System Platforms Load Testing Closely Simulates Real Web-Site Traffic Click-And-Mail Services Cancel Post-Office Hassles	Online Learning Tests Wireless Waters Wireless Web Sites Seek High-Profile Partnerships
INFRASTRUCTURE		CAREER
Serverless Storage Idea Takes Hold		Custom IT Training Via Online Auctions
EMERGING ENTERPRISE	LABS	FINANCIAL
Testing Services Put IT To The Test	IBM Bolsters Enterprise Integration MQSeries Integrator Simplifies Installation, Management Alternatives To WAP	PC Slump Slows Microsoft Sales Taking Stock: Veritas Battles The Rumor Mill
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: Who's In Charge Here? Business/IT: The Eyes Of The Customer	The Observer: Plugging The Skills Gap	Behind The Numbers: IT Buying Flourishes Online Behind The News IT Confidential
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