InformationWeek

December 11, 2000

Top Stories:
COVER STORY: Are Customers King? Widespread use of the Net is creating a new breed of customers, better-informed and more demanding. Business On The World Wide Web It's not enough to have Web pages that sell wares in English. With 75% of the world's Web market expected to live outside the United States by 2005, global appeal is the byword. BOOK EXCERPT: The Diagnosis: At The Office How fast is too fast? How much information is too much? How much impact does the stress of everyday life have on us? REDEFINING BUSINESS: Innovation 100: The Customer Straight Talk: Getting From Good To Great Playing For Keeps Harrah's Bets On IT To Understand Its Customers Boise Cascade Gives Businesses What They Want PNC Uses The Internet To Help The Nouveau Riche New Services Bolster Low-Margin Business CDW Thinks Everyone's A Customer How We Chose The Innovation 100 Free Advice: The Customer As Co-Developer The Wilder Side: Squeaky Wheel Drives Innovation
B2Bs Go Bust VCs Find Plenty Of Cash For Tech Investments Dell Offers 32-Way Server That Runs Multiple Systems	Mobile Commerce Must Jump Hurdles To Fulfill Potential WebTrends Puts Clickstream Data Analysis Into Action Sun Gives Customers Easy Way To Manage Clusters

BUSINESS APPLICATIONS	CUSTOMER ECONOMY	INFRASTRUCTURE
NexPrise Updates ipTeam Auction App Companies See The Vision In Portals	Siebel Suite Adds Marketing Functions Worldspan Discounts Online Business-Travel Bookings	Novadigm Software Tracks IT Assets Quantum's Storage Technology Offers More Speed Spec Seeks To Use XML For Provisioning Intira Is The Brawn Behind The Scenes
PERVASIVE COMPUTING		CAREER
Jamcracker Adds Partners And More Choices AvantGo Lets Users Stay Mobile Wireless Gadgets Go The Distance For IT Executives		Money Matters, But Not That Much Taking The Business Elsewhere
INNOVATION	TECH ANALYZER	FINANCIAL
Wireless Goes Open Source Open Source Plus	Internet Portals Get personal Portals Help Integrate Interdependent Applications Caldera Moves Linux Toward Enterprise With Volution	Differing Views Of Mobile Market 3Com Suffers From Telecom Turmoil Pink Slips Pile Up In E-Services Chambers: Cisco Still Growing Taking Stock: ATM Maker Offers Safer Choice
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: Customers Reign In The New Economy Business/IT: 'If' You Were Wondering The Strategic CIO: A Bit Of Election Advice For CIOs Decision Support: Get Ready For Slowdown	The Observer: Entering R-Commerce from E-Commerce FRONTEND FrontEnd Follow The Money Bizmodel.com What's Hot	Behind The Numbers: Customer-Centric Computing Is IT Watchword Behind The News IT Confidential
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