InformationWeek

March 26, 2001

Top Stories:
COVER STORY: When Customer Care Counts As companies struggle to deal with the slowing economy--and the effect it's having on their IT budgets--one thing they don't want to do is disenfranchise customers. Divided We Fall Companies are doing their part to get technology into the hands of young people. And for good reason: The IT workforce of tomorrow depends on it. A School Transformed HP Plugs In To Community Rural District Catches Up Reporter's Notebook Global Opportunities People around the world are starting to realize that the power of technology can help them escape poverty ONLINE EXCLUSIVE: McNealy Offers His Vision The Disasppearing User Interface Of The Sun Microsystems CEO Scott McNealy recently sat down with InformationWeek editors John Soat, Karyl Scott, and Jason Levitt to discuss Sun's vision of Web services and the issue of simplicity. BreakAway Our newest section explores the world of IT outside of the office.
CA Takes Unicenter, eTrust Wireless With Partners' Help Vendors Tighten Data Mining-Database Links VeriSign Authenticates Hacker As Microsoft Employee	HailStorm Ties Microsoft To Its Future And Past Sun Ships Easier-To-Manage Midrange Servers Mainframe Redux: IBM Pushes zSeries For Enterprise

BUSINESS APPLICATIONS	CUSTOMER ECONOMY	INFRASTRUCTURE
Net Commerce Equals Data Deluge Real-Time Software Drives Covisint's Supply Chain Atlas Shoulders The Private Exchange Load	Airline Keeps Clients' Spirits Flying High	Softswitches Add Twist To Voice Calls Silanis Software Will Extend E-Signatures To Partners XML Passes From Development To Implementation
PERVASIVE COMPUTING		CAREER
Portals Take The Wireless Leap Handheld Management Can Be A Handful		Event Spotlights Women Trailblazers
INNOVATION	TECH ANALYZER	FINANCIAL
Compaq Shakes Up Pocket PC No More Guesstimates	EAI Users Go With The Flow	PSINet's Troubles Cast Doubt Over Its Future 3Com Axes Consumer Line, More Jobs HP CEO Predicts Much Slower Growth Tibco Slips As Big Fish Get Away Taking Stock: Reeling Lucent pushes spin-off despite chilly IPO market
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: CRM Is Passing The Business-Value Test Business/IT: So, What Makes You Loyal? The Big Picture: Recency Bias Is Short-Sighted Decision Support: E-Agility Is Critical For Success Kazim Isfahani: Picking Through The Dot-Bomb Wreckage	Redmond Watch: Promises, Promises FRONTEND FrontEnd Follow The Money Bizmodel.com	Behind The Numbers: Deeds, Not Words, Will Fix The Digital Divide IT Confidential
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