InformationWeek

April 9, 2001

Top Stories:
COVER STORY: Steering Around The Wreckage Automakers' online marketplace shows signs of progress, but few results. Redefining Business: A New Game Plan Baseball owners are playing like a team when it comes to their Web strategy. Online Exclusive: How Baseball Got 30 Sites On The Same Team Migrating 30 individual team Web sites to the new centralized home of MLB.com required the kind of teamwork needed to execute the hit-and-run or turn a double play. The Modern Call Center Web-enabled call centers let businesses provide improved customer service by combining the best of telephone and online communication. Online Exclusive Column: The truth is up there Columnist Wendy Wolfson ponders the "oops factor" the new occasional column "What Sticks." BreakAway Our newest section explores the world of IT outside of the office.
IT Labor Shortage Eases As Economy Worsens One Place To Go For Application Access E-Deployments And Expansions Put On Hold	DSL's Turmoil Leaves Customers Disconnected Software Adds A Human Touch--And Voice CRM Plus Privacy Protection Equals Smart Business

BUSINESS APPLICATIONS	CUSTOMER ECONOMY	INFRASTRUCTURE
Syncra Tightens Supply-Chain Links Portal Consolidation Creates Universal Knowledge Base	Service Lets 'Em Keep On Trucking Airline's Ticket Sales Prepare To Take Off	Match.com Finds Hosting Partner Computer, Heal Thyself May Happen With Auto Support
PERVASIVE COMPUTING		CAREER
Software Cuts Customer Data Loose		Mentoring Speeds The Learning Curve
INNOVATION	TECH ANALYZER	FINANCIAL
Whole World In Their Hands A Better Way To Search	Customers Get The Message	Cognos Profit Growth Lags Sales MicroStrategy Thinks Smaller IBM Avoids Plague Of Excess Inventory Akamai Feels The Heat In Slowdown Taking Stock:Semiconductors: the barometer for high-tech turnaround
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: Whither E-Marketplaces? Business/IT: Getting Back To Basics	The Observer: Hedgehogs, Harry Truman, And IT Complexity FRONTEND FrontEnd Follow The Money Bizmodel.com	Behind The Numbers: Tech Support: Mostly An Inside Job IT Confidential
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Data Center Optimization: Federal agencies must increase server utilization and energy efficiency as they squeeze more computer processing into fewer data centers. We explore how the Army, Homeland Security, Veterans Affairs and others are doing that.
Future Cities: The world's urban centers are growing, creating a civic management challenge of unprecedented scope and complexity. Our exclusive survey reveals the opportunities and challenges for city planners and municipal IT pros.
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