InformationWeek

April 16, 2001

Top Stories:
COVER STORY: The Innovation Experience Upstart E-service firms have raised the bar for what businesses expect. Established vendors are making a comeback--but they have to show the ability to innovate as well as implement. Well-Tailored E-Commerce Endowed with solid infrastructure, loyal customers, and strong brands, catalog companies measure their tech choices against shoppers' needs. It's a pattern for success for businesses of all stripes. Online Exclusive Feature: Managing Human Capital E-procurement works for more than paper clips and bolts of cloth. Karen D. Schwartz examines how it's also helping some companies with their temporary staffing needs. Online Exclusive Feature: Extreme Videoconferencing Remote videoconferencing? You don't get much more remote than the Alaska pipeline. Alyeska Pipeline is using videoconferencing to battle isolation, save travel costs, and improve training. And that's brought more than cold comfort. BreakAway Our newest section explores the world of IT outside of the office.
Protecting Privacy Upcoming Protocol Could Add Zip To Storage Retrieval President Bush Backs E-Government, Digital Signatures Network Appliance Turns Cache Into Bandwidth Savings	Allegis Helps Companies Understand Distributors' Needs Amazon, Borders Team For Superior Customer Service Online-Training Market Sees More Consolidation

BUSINESS APPLICATIONS	CUSTOMER ECONOMY	INFRASTRUCTURE
IT Managers Get Peer-To-Peer Control Private Exchange Provider Boosts Supply-Chain Services	Virtual Agents To Answer Online Queries Clickstream Analysis Gets The Hosted Treatment	More Than Just A Low-Cost Server
PERVASIVE COMPUTING		CAREER
Wireless' Future: Foolproof Security? Wireless Web Connections Without Leaving The Intranet		GM Drives E-Learning
INNOVATION	TECH ANALYZER	FINANCIAL
Sphere Of Knowledge Calculating A Cancer Cure	IT Managers Become More 'Open'-Minded	Yahoo Profit Shrinks With Internet Ad Sales Motorola Posts Rare Losing Quarter EMC Warns Its Growth Slowed To 20% RSA Shows Security Is Still A Safe Bet Taking Stock: Amazon's profit potential is growing, but it still isn't a sure bet
OPINION	AUTHORITIES	BEHIND THE NEWS
Editor's Note: Service Firms Turn Up The Service Business/IT: Brave New Grocery Shopping	The Observer: Hedgehogs, Harry Truman, And IT Complexity FRONTEND FrontEnd Follow The Money Bizmodel.com	Behind The Numbers: Accessibility Assurances Propel SAN Use IT Confidential
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Data Center Optimization: Federal agencies must increase server utilization and energy efficiency as they squeeze more computer processing into fewer data centers. We explore how the Army, Homeland Security, Veterans Affairs and others are doing that.
Future Cities: The world's urban centers are growing, creating a civic management challenge of unprecedented scope and complexity. Our exclusive survey reveals the opportunities and challenges for city planners and municipal IT pros.
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