InformationWeek

May 28, 2001

Top Stories:
COVER STORY: Tighter Ties Businesses are extending CRM tools and customer data to their partners to improve service and boost the bottom line ONLINE EXCLUSIVE: Curing The Content Migraine Managing content is becoming a gigantic pain, but it doesn't have to be that way ONLINE EXCLUSIVE: A Down Market? It's Time To Take Action Don't pull back--make dramatic changes and plan for the future, by Judith S. Hurwitz
TOP OF THE WEEK:
Intel's 64-Bit Question IBM Foresees A Much More Wireless World Centralized Security Management On The Way	UPS Helps Companies Make Leap To Better Logistics Enterprise Portals To Clear A Path For Web Services Newscan

BUSINESS APPLICATIONS	CUSTOMER ECONOMY	INFRASTRUCTURE
Exchanges Take It Slow Value Of EAI Grows As Integration Needs Expand	KB Toys Keeps The Shelves Stocked Portals Open Door To Improved Collaboration, Workflow	The Call Of The Future IT Managers Get Virtual Control Of Expanded Networks
PERVASIVE COMPUTING	APPLICATION DEVELOPMENT	CAREER
Big-Picture Handhelds	Development That Breaks The Mold	Software Helps Manage Consultants
INNOVATION	TECH ANALYZER	FINANCIAL
Computing's Quantum Leap Atomic-Level Storage	Integration Powered	Financial Update Taking $tock: In Tough Times, Management's Job Is To Mind The Mood
OPINION	BREAKAWAY	BEHIND THE NEWS
Editor's Note: Intel Faces A New Set Of Challenges With Itanium Business/IT: Dot-Coms To Doughnuts Judith S. Hurwitz: A Down Market? It's Time To Take Action	Breakaway FRONTEND FrontEnd Follow The Money Bizmodel.com	Behind The Numbers: Big Business Demands Reliable Services IT Confidential
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In this issue:

Data Center Optimization: Federal agencies must increase server utilization and energy efficiency as they squeeze more computer processing into fewer data centers. We explore how the Army, Homeland Security, Veterans Affairs and others are doing that.
Future Cities: The world's urban centers are growing, creating a civic management challenge of unprecedented scope and complexity. Our exclusive survey reveals the opportunities and challenges for city planners and municipal IT pros.
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