Around Ground Zero and across the country, Sept. 11 prompted permanent changes in how companies do business
At first, there was only the sense of futility. Guy Yasika, who was eating a breakfast of granola and Diet Pepsi in the 43rd-floor cafeteria of One World Trade Center, remembers grabbing hold of a table at the moment the plane hit, as if he could steady the swaying of an entire building. But almost immediately, people started doing what they could to recover from the Sept. 11 attacks. The following stories examine those efforts. One story looks at how an embattled company has continued to innovate despite having to turn what was supposed to be short-term emergency offices into a semipermanent home. Another story shows how companies, from big to very small, have changed their plans for keeping business operating in a crisis. The last story looks at how companies think differently today about the implications--and the intersection--of information and physical security. At most companies, progress has replaced futility.
September 11th made Greg Burnham realize just how much the Port Authority wasn't prepared for, despite extensive disaster planning. Though the Port Authority had a chain of command so people would know who was in charge if a key leader was missing, the IT department didn't.
Everyone talks about "increased awareness" of security since Sept. 11. Here's what increased awareness looks like.
The World Trade Center site as photographed from the Winter Garden, the newly reconstructed glass dome at the World Financial Center, looking east. The Deutsche Bank building (far right, draped with a flag) hasn't reopened because of mold. Tenants of One Liberty Plaza (fourth from right) returned in October. Reconstruction of the East River Savings Bank building (fifth from right) was completed in February. The Millennium Hilton Hotel (sixth from right) is still being reconstructed and is expected to reopen in the first quarter.
It's hard to believe it's been nearly a year since we were attacked. As predicted, life has changed. Please join us in remembering what each of us has lost and gained since Sept 11. Your thoughts will help everyone better understand where we are and where we're headed. Go to our Listening Post to share your experiences, some of which could appear in our pages.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.