MyC.R.O. Solutions, a Minneapolis-based technology risk measurement and management firm, has introduced Comply, a new myC.R.O. feature designed to quantify the gap between the regulatory requirements set forth by Sarbanes-Oxley and a public company's existing enterprise technology environment.
With Comply, myC.R.O. Solutions is aiming to help public corporations effectively meet and even exceed required SOX reporting criteria. Outcomes of Comply include gap analysis, which quantifies how near to, or far from, SOX compliance the company actually is; risk mitigation insight, which includes detailed visual reports and illustrations of how each potential technology change will result in more, or less, compliance with SOX; and automated reporting, which continuously illustrates how each change in enterprise technology has served to narrow, or widen, the SOX compliance gap.
"No other risk measurement tool or consulting service has the ability to conduct the objective and consistent measurement of Comply's ongoing automated reporting function," said Chuck Buckley, executive vice president of myC.R.O. Solutions, in the press release. "Only with Comply, can public organizations visually simulate how a technology change moves a company closer to -- or further away from -- SOX compliance."
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Insurance Providers: Improving Customer Retention through the Contact Center
Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the insurance industry. Some insurance companies have more than 20 applications and tools on the desktop. That means that CSRs, who are supposed to provide quality and timely service to customers on each call, end up navigating through dozens of non-integrated applications. The good news is that implementing a unified desktop in the contact center will help insurers overcome all of the above-mentioned challenges, giving the CSR that fully integrated view of each customer. A unified desktop solution is the quickest and most efficient way to improve customer retention while reducing your cost of operations – it’s the insurance policy you need to keep your customers’ business for years to come.

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