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Provider Accreditations: Do They Matter?
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David Wagner
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David Wagner,
User Rank: Strategist
6/9/2014 | 4:18:03 PM
Mismatches?

@Andrew- I think you've got a good way of pushing through the sales fluff. But here's a question-- what do you do with a company that seems to fit your needs but they don't emphasize the types of credentials you are looking for? Do you think if you ask at that point it is too late to get an honest answer? So say security is your biggest need and the sales pitch emphasizies interoperability. Do you chalk that up as not a fit or just a sign that the sales team doesn't get security is your biggest need?
SaneIT
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SaneIT,
User Rank: Ninja
6/10/2014 | 7:18:32 AM
Re: Mismatches?
I don't think you assume that anything they don't mention is lacking.  Since each service is going to focus on why they went into business you're going to see some services downplayed.  The co-location site that I'm in was very low key about everything, it is small, they don't advertise, accounts are limited to customers of a specific ISP, but when I started asking questions I was amazed at what I was getting.  The site existed because a very large customer wanted an incredibly secure site for very sensitive information, since they had the space they decided to let some other customers rent racks.  They didn't really sell the site because it is not their primary offering.  Before I moved into this site I was with one that sold themselves on their connectivity.  They sat in a great spot that every telco in the area had access to but aside from their connectivity they had great physical security, incredible network guys and I never had a single problem with them.  I only moved because I could get my site space for free.
David Wagner
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David Wagner,
User Rank: Strategist
6/10/2014 | 10:29:24 AM
Re: Mismatches?
@SaneIT- Sounds liek a slightly special deal, but one I'd love to find more often in my shopping life. when you get harder sells from people trying to get you to switch, do you assume their sales pitch plays to their strengths or is just lip service?
SaneIT
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SaneIT,
User Rank: Ninja
6/11/2014 | 7:16:55 AM
Re: Mismatches?
I assume that the sales pitches are tailored to their strengths and their values.  I find that by talking to people a little deeper than a sales pitch you can find out what is driving their company.  The site that I left was started by two guys who were frustrated at the cost of big pipes from major carriers and getting those pipes delivered.  So they setup in a building that the SONET of 4 major carriers ran past by a matter of feet.  This meant no cutting of roadways, no directional boring, no crazy expenses, they could just trench for a short distance and bring the lines in.  This let them get high availability for the sites they were running and sell space to other people.  Their site popped up as a side effect of them wanting something for themselves so that's how they sold it.  Talking to them though they were very sharp guys and had one of the tightest change management processes I've ever seen.  I never had a moment of down time, they were incredible about communicating changes and would even send me notifications if they thought they saw some odd traffic coming through any of my connections. 
batye
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batye,
User Rank: Ninja
6/13/2014 | 3:41:42 PM
Re: Mismatches?
Dave... I think it depends on few factors in play... How I see it :)...
StaceyE
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StaceyE,
User Rank: Apprentice
6/30/2014 | 7:23:17 PM
Re: Mismatches?
@ David

I think it's a little bit of both.
Curt Franklin
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Curt Franklin,
User Rank: Strategist
6/9/2014 | 4:47:56 PM
A question of trust...
Andrew, this is a really thought-provoking post, but it leads to a question: If you can't trust the certificate to indicate that a service provider will deliver on their promise, how can you trust the certificate to be a reliable indicator of intent? What's the proper level of trust for such things?

I know that there are many degrees of trust -- I'm just very interested in what degree we might assume, and whether there are any general indicators for when that trust degree should rise or fall.
David Wagner
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David Wagner,
User Rank: Strategist
6/10/2014 | 10:27:29 AM
Re: A question of trust...
@Curt- I think what Andrew is getting at is that it is like a dating profile. If you're really into roller derby and knitting, you don't start your dating profile by saying how much your into pina coladas and walks in the rain.

Presumably, if left to their own devices, providers will lead with their strengths or at least what they think are the most important things to you. Either way, it provides some sense of their mindset.
batye
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batye,
User Rank: Ninja
8/3/2014 | 12:22:54 AM
Re: A question of trust...
like always interesting point Curtis... make me think... as sometimes we accept everything the way it is... without askying simple question... why it is done this way???
zerox203
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zerox203,
User Rank: Ninja
6/18/2014 | 10:38:33 AM
Re: Provider Accreditations: Do They Matter?
Thanks for this, Andrew. The maligning of Accreditationsm, Certifications, and Awards alike are an oft-mentioned topic... but at the same time, they're also typically mentioned off-hand (''they're board certified, but we all know that doesn't mean anything"), without any deeper delving into the topic.  It's much appreciated to get a chance to clear the air on the matter for a change - and the fact that we already see some dissenting opinions here in the comments is proof enough that it's a topic worth discussing.

For what it's worth, I agree with you, Andrew. The truth is, that accreditation could be provided by anyone - and if you're dealing with fast-talkers, you may not even catch the providing organizations name. It's the old issue of 'who watches the watchers?'; there's no governance in place to assure high-quality or at least uniform guidelines... and even when there is, there's nothing to enforce people following them. So, no, a security accreditation doesn't mean that somebody has good security. It doesn't even truly mean they put all that much time into making sure it looks like they have good security. It does mean that some third party, someone, somewhere walked through their building and said 'yeah, this looks okay'. So accreditations are better than nothing, if only by a little bit.
batye
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batye,
User Rank: Ninja
7/1/2014 | 7:15:15 PM
Re: Provider Accreditations: Do They Matter?
agree as I would always try to figure out... who did acredited accreditators or body giving out accreditatitation/credentials :)....
kstaron
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kstaron,
User Rank: Ninja
6/19/2014 | 1:04:20 PM
A New Take
That's a new take on how to view accreditations. Which means now you have to go research who's giving them and what they focus on. Are there any accreditations that are breaking from the pack and meaning more than the others?
batye
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batye,
User Rank: Ninja
7/1/2014 | 7:13:42 PM
Re: A New Take
in any case everything must be researched and verified  as due diligence is a must...


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