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Restaurants' Switch To Tablets Is Trouble
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David Wagner
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David Wagner,
User Rank: Strategist
6/11/2014 | 3:41:56 PM
Re: Love paying this way, hate ordering
@jgherbert- Fair enough. I think they do have a ton of experience. But you are right that this is 1% situation. but I feel like that's what people are for in a technological world-- to cover times when computers aren't ready to do it yet.
jgherbert
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jgherbert,
User Rank: Ninja
6/11/2014 | 3:41:03 PM
Re: Love paying this way, hate ordering
"Why can't I use my phone to get ribs at Chilis while i'm at the table?"

That might be nice in addition to an on-table tablet offering, but if you make it exclusive to smart phones you automatically create a Have versus Have Nots situation and offer (effectively) prioritized service to those with phone hardware capable of using it to order, and I can't help feeling that this might alienate a certain proportion of the customer base.

I do agree with the earlier comment about being able to use your phone to reserve a table though, so perhaps I'm in favor of giving advantages to smart-phone owners after all!
jgherbert
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jgherbert,
User Rank: Ninja
6/11/2014 | 3:37:42 PM
Re: Love paying this way, hate ordering
"I get the value of the check-in from a fiscal point of view, but in a healthcare setting shouldn't a person lay eyes on a patient immediately? What if someone stumbles in with a gun shot wound or small pox and they don't know it isn't just a rash?"

I look at it like when I call my family practitioner out of hours and the outgoing voicemail message begins with "If you are having a medical emergency, hang up and call 911." You have to have the common sense to know when it's appropriate to visit a Minute Clinic or other service aimed at very minor ailments, versus going to the ER.

I don't know - beyond obvious things like an ax handle sticking out of your cranium - whether the average doctor's receptionist is truly able to do eyeball triage anyway. The most they'd likely do is ask you not to bleed all over the carpet please; they're unlikely to identify small pox I would think? Maybe I underestimate their medical training! :)
David Wagner
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David Wagner,
User Rank: Strategist
6/11/2014 | 3:36:49 PM
Re: Love paying this way, hate ordering
@michelle- Thanks. I didn't want to turn the article into a full-blown endorsement of what amounts to BYOD in restaurants. But I think the lack of hardware is key to making this work long term. I can order a pizza online on my phone and go pick it up. Why can't I use my phone to get ribs at Chilis while i'm at the table?
David Wagner
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David Wagner,
User Rank: Strategist
6/11/2014 | 3:32:48 PM
Re: Love paying this way, hate ordering
@jgherbert- I get the value of the check-in from a fiscal point of view, but in a healthcare setting shouldn't a person lay eyes on a patient immediately? What if someone stumbles in with a gun shot wound or small pox and they don't know it isn't just a rash?

Should someone who can at least say "wow, this perosn is not well" be there to chekc them in?
jgherbert
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jgherbert,
User Rank: Ninja
6/11/2014 | 3:32:48 PM
Re: Love paying this way, hate ordering
"love the barcode idea. And the pic is fantastic. But question-- does each bunch grow one barcode or do you have to scan each individual banana?"

I guess if we sell by weight rather than by the bunch, perhaps they can all have the barcode, but the code is simply used to identify the product that is sitting on the scales? That way you can safely split a bunch as well ;-)
jgherbert
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jgherbert,
User Rank: Ninja
6/11/2014 | 3:31:12 PM
Re: Love paying this way, hate ordering
Right. It's entirely possible that the card reader was there, but since we proffered a piece of plastic to our server, they may have just processed it anyway. I really didn't use the tablet at all; the kids enjoyed playing a few games on it, then I made them put it aside to eat their meal.

It's an interesting area though. We'll always need people there to answer the non-obvious questions like "is this cooked on a grill with meat" or similar though. Just maybe a few less people.
David Wagner
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David Wagner,
User Rank: Strategist
6/11/2014 | 3:30:09 PM
Re: Love paying this way, hate ordering
@jgherbert- love the barcode idea. And the pic is fantastic. But question-- does each bunch grow one barcode or do you have to scan each individual banana?
David Wagner
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David Wagner,
User Rank: Strategist
6/11/2014 | 3:27:07 PM
Re: Love paying this way, hate ordering
--Chili's here had them at the table, and the kids managed to get me charged 0.99 for playing games on it, but a human took the order and I paid them too. I didn't notice if there was an option to pay on the tablet.


@jgherbert- They have added card readers to the side of the tablet. I think you need the server to pay in cash. But they did a bunch of tests so you may have seen a test without a card reader.
Michelle
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Michelle,
User Rank: Ninja
6/11/2014 | 3:21:23 PM
Re: Love paying this way, hate ordering
@David I really like your suggestion to follow the Starbucks model --- NO HARDWARE. I would like to see more mobile check-in options. I have used a check-in app for a barber shop with great success. Knowing your estimated wait time is handy!

We don't have reservation-based seating in my area. There are few eateries that offer call-ahead seating. I would like to see more embrace mobile for these tasks. I also want to see more mobile-friendly online ordering options.
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