Comments
Restaurants' Switch To Tablets Is Trouble
Newest First  |  Oldest First  |  Threaded View
<<   <   Page 2 / 10   >   >>
StaceyE
50%
50%
StaceyE,
User Rank: Apprentice
7/31/2014 | 7:51:13 PM
Re: It will take time
@ batye

Sometimes you really can't teach an old dog new tricks. 
batye
50%
50%
batye,
User Rank: Ninja
7/31/2014 | 12:05:18 PM
Re: It will take time
yes, as to each his own way of life :)
StaceyE
50%
50%
StaceyE,
User Rank: Apprentice
7/31/2014 | 11:03:01 AM
Re: It will take time
@ batye

There will always be people who are not hip with technology. If they had no other option than using the tablet they may just go to another restaurant.
batye
50%
50%
batye,
User Rank: Ninja
7/1/2014 | 7:21:03 PM
Re: It will take time
agree in this case customers should have ability to get choice to use or not...
StaceyE
50%
50%
StaceyE,
User Rank: Apprentice
6/30/2014 | 8:22:26 PM
Re: It will take time
I agree with you. The customer should have the option to use the tablet or not.
tjgkg
50%
50%
tjgkg,
User Rank: Ninja
6/25/2014 | 9:27:55 AM
Re: wawa made it work
i've never had any problems self-checking out at a supermarket either in the US or in the EU. there are very few issues (usually with coupons not scanning or the box being full). When that happens an attendant comes by quickly. What is sad is the amount of layoffs now at restaurants and other establishments that are using tablets. Having human service was part of the experience and atmosphere at restaurants. It also built responsibility and character for those starting out in the business world and offered a landing spot for those who were laid off in other fields.
kstaron
50%
50%
kstaron,
User Rank: Moderator
6/19/2014 | 1:21:39 PM
wawa made it work
For grocery stores a tablet is a poor choice becasue of the sheer number of items. Everytime I go through the self checkout something goes wrong, usually with something from the produce aisle. however if all you have is discrete choices like a restaurant, it might be ideal.

For example Wawa had used a tablet like system at their sandwich counter, where i can customize by breakfast sandwich, get my ticket and them go pay at the register and pick up my food when it's ready. It frees up the deli employees to make sandwiches instead of watch as you wonder about your order and the check out employees becasue they don't have to wait for the deli guys to be finished first.
nomii
50%
50%
nomii,
User Rank: Ninja
6/19/2014 | 12:22:51 PM
Re: Tablets are worthless & notoriously insecure
@Paul I agree with you there. I also feel that anything has bad and good side but it basically depends on the usage. I believe that the tablets [provided to the customer can be used as a spying device. I believe that it can be remotely controlled as many other equipments today are. I believe that it might prove all other assumptions wrong and can be a roaring success but only time will tell.
PaulS681
50%
50%
PaulS681,
User Rank: Ninja
6/18/2014 | 6:55:29 PM
Re: Tablets are worthless & notoriously insecure
@nomii... That is the ideal situation, however it happens time and time again. Security takes a back seat to ease and speed of use.
nomii
50%
50%
nomii,
User Rank: Ninja
6/18/2014 | 3:29:16 PM
Re: Tablets are worthless & notoriously insecure
@Paul i could not agree more about security threat but can't we have tech at hand to serve the purpose for better and secure envirnoment. Just a thought :)
<<   <   Page 2 / 10   >   >>


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - August 27, 2014
Who wins in cloud price wars? Short answer: not IT. Enterprises don't want bare-bones IaaS. Providers must focus on support, not undercutting rivals.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Howard Marks talks about steps to take in choosing the right cloud storage solutions for your IT problems
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.