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Restaurants' Switch To Tablets Is Trouble
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PaulS681
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PaulS681,
User Rank: Ninja
6/15/2014 | 10:01:16 AM
Re: Tablets are worthless & notoriously insecure
@asksqn...You bring up an important point. Security is always a concern and always overlooked. It will only take one breach of these tablets as they become more popular to poissibly put a damper on anyone using them.
PaulS681
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PaulS681,
User Rank: Ninja
6/15/2014 | 9:56:08 AM
KIS
Keep it simple... I think that should be a major part in any kiosk self serve system. If it's to complex people just will not use it. I recently visited a drs office that uses tablets to check in and pay your copay if you wish. I found it easy to use and like it.
LUFU
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LUFU,
User Rank: Strategist
6/14/2014 | 12:37:55 PM
Re: Eating Out versus Dining Out
@David - I can accept a digital menu at different levels. What levels? That's difficult to quantify. Like reading a book, I still enjoy perusing a quaiity "paper" menu when dining.

I would especially miss moments like I had at one upscale and snooty restaurant. They kept the lights appropriately low to set the elegance ambience. I, however, disrupted their meticulously controlled atmosphere by putting my menu over a votive candle so I could read it only to watch a dark spot in the middle of it grow and burst into flames. This caused quite a commotion. And while my dinner companion didn't relish the attention from the other patrons, our waiter thought it was funny.
David Wagner
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David Wagner,
User Rank: Strategist
6/13/2014 | 6:48:35 PM
Re: Eating Out versus Dining Out
@Lufu- I ate at Michael Symon's restaurant, Lola. Simon isn't quite Keller and Lolka isn't quite the French Laundry, but it is definitely fine dining. They've had iPads at Lola as menus for at least 3 years. It was quite snazzy. You still spoke to a real server, but the menu was sleek, always up to date, and looked really good.

I think you can find a way to make it work for even fine dining. 

As an aside, the servers kept asking me if I could help them make their menu play Angry Brids. :)
LUFU
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LUFU,
User Rank: Strategist
6/13/2014 | 6:45:35 PM
Eating Out versus Dining Out
If I'm at Chili's I want to get In 'N Out as quick as possible without a fuss. And if self-service Kiosks helps accelerate the ordering, getting served, and getting the check process then I won't balk.

Now, if I'm at The French Laundry in Yountville and Thomas Keller hands me a iPad when I walk in the door, I'll be highly disappointed.
batye
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batye,
User Rank: Ninja
6/13/2014 | 3:36:31 PM
Re: Tablets are worthless & notoriously insecure
I think with self serve kiosk it always be a security problem... in ontario it a big mess with gov. run self serve kiosk ... - http://www.huffingtonpost.ca/2012/11/06/service-ontario-kiosks-ontario-government_n_2081077.html
batye
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batye,
User Rank: Ninja
6/13/2014 | 3:30:58 PM
Re: Tablets are worthless & notoriously insecure
yes, as everyones try to track customer... one way or other...
batye
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batye,
User Rank: Ninja
6/13/2014 | 3:29:22 PM
Re: Love paying this way, hate ordering
Dave, I coulf not agree more, I think this skills still have a good value.... and still need it...
David Wagner
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David Wagner,
User Rank: Strategist
6/13/2014 | 2:49:24 PM
Re: Love paying this way, hate ordering
@susan- I think those skills are all valued. Just right now, they have to be paired with a hard skill. I suspect the hard skills will go away as we automate more and more.
Susan_Nunziata
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Susan_Nunziata,
User Rank: Strategist
6/13/2014 | 2:47:37 PM
Re: Love paying this way, hate ordering
@Dave: Hear Hear!!  "I'm hoping to live long enough to see the Star Trek world where none of us works unless we want to and we all have replicators."


What's interesting to me is that the very sckills you highlight -- creativity, communitcation, writing -- seem to have the least value for our culture right now. Musicians or artists of any kind are expected to give their work away for free, for example. 

I hope you're right that the future will catapult those skills back to the top of the heap.
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