Comments
Restaurants' Switch To Tablets Is Trouble
Newest First  |  Oldest First  |  Threaded View
<<   <   Page 4 / 10   >   >>
David Wagner
50%
50%
David Wagner,
User Rank: Strategist
6/13/2014 | 2:49:24 PM
Re: Love paying this way, hate ordering
@susan- I think those skills are all valued. Just right now, they have to be paired with a hard skill. I suspect the hard skills will go away as we automate more and more.
Susan_Nunziata
50%
50%
Susan_Nunziata,
User Rank: Strategist
6/13/2014 | 2:47:37 PM
Re: Love paying this way, hate ordering
@Dave: Hear Hear!!  "I'm hoping to live long enough to see the Star Trek world where none of us works unless we want to and we all have replicators."


What's interesting to me is that the very sckills you highlight -- creativity, communitcation, writing -- seem to have the least value for our culture right now. Musicians or artists of any kind are expected to give their work away for free, for example. 

I hope you're right that the future will catapult those skills back to the top of the heap.
David Wagner
50%
50%
David Wagner,
User Rank: Strategist
6/13/2014 | 12:03:09 PM
Re: Tablets are worthless & notoriously insecure
@asksqn- With all due respect, I think that attitude is one that holds IT back. Sure, it is easy for an IT professional to navigate any computer interface. But there is a digital divide in this country and many people (those people not suprisingly shop at grocery stores and eat at restaurants) are seeing tablets and touch screens for the first time in their lives as they are encountered in these places. 

The more universal the product (and food is as universal as it gets) the more careful we need to be to remember not everyone is as smart or experienced as we are.
asksqn
50%
50%
asksqn,
User Rank: Ninja
6/12/2014 | 10:15:39 PM
Tablets are worthless & notoriously insecure
First off, self service check outs in grocery stores has not gone away nor is it confusing.  It's fairly straight-forward provided that the user possesses a working brain.  Any problems, an employee can be summoned and is right there to fix it.  Boom. Done.  On the other hand, as to self-order kiosks in restaurants, the only problem I see is utter lack of security.  Tablet security?  LOL there is no such thing. Target can't even get security right and they use a WIRED connection straight to the POS AND have employees.  If anyone wants to input their credit card data into a tablet then have at it, but I won't be any time soon.  Tablet ordering is a nightmare easy ID/cr. cd. theft waiting to happen.   
PedroGonzales
50%
50%
PedroGonzales,
User Rank: Ninja
6/12/2014 | 9:13:32 PM
Re: Love paying this way, hate ordering
now that you mentioned it. I don't like the idea of automating the restaurant.  After your cross that line, it opens the door for other areas. 

Personally, I don't like the groceries self check outs, many times they do not work and they are a hassle to get your food check out by yourself.  The time it takes me to do that will be much slower than with a person. You are right, robot technician will be the next useful ocupation.
David Wagner
100%
0%
David Wagner,
User Rank: Strategist
6/12/2014 | 6:39:03 PM
Re: Love paying this way, hate ordering
@Susan- I demand that my kids learn to repair robots. I figure at the very least, the robot overlords will need to treat them well.

Seriously, I think technical skills and soft skills that will be hardest for computers to learn-- creatvity, communication, writing. 

But I'm hoping to live long enough to see the Star Trek world where none of us works unless we want to and we all have replicators.
David Wagner
50%
50%
David Wagner,
User Rank: Strategist
6/12/2014 | 6:36:15 PM
Re: Love paying this way, hate ordering
@Shane- Once you reduce servers to food runners, it is only a matter of time before you build a conveyor belt, a robot food runner or just ask folks to pick up their own food. 

Also, I assume when you are doing fewer things, it takes less time, so they need fewer of you. 

Funny enough, i keep thinking about the old Automat. How cool would the automat be if you combined it with tablets or mobile phones ?
Susan_Nunziata
50%
50%
Susan_Nunziata,
User Rank: Strategist
6/12/2014 | 6:26:30 PM
Re: Love paying this way, hate ordering
@Shane: true, just as banks sill have a couple of bank tellers during business hours. Still, delivering food doesn't require the kind of people skills that being a water or waitress does. I wonder whether other oportuniteis will open up for entry-level people to learn those skills--or whether the need for human interaction will become so unnecessary in the future that old-school things like "people skills" just won't matter anymore...
Susan_Nunziata
50%
50%
Susan_Nunziata,
User Rank: Strategist
6/12/2014 | 6:22:48 PM
Re: Love paying this way, hate ordering
@Dave: Expansion and contraction in labor markets is indeed a constant. To your point, it's a matter of luck, education, and being in the right place with the right skills at the right time. What do you think the "skills of the future" will be?
Shane M. O'Neill
50%
50%
Shane M. O'Neill,
User Rank: Author
6/12/2014 | 2:44:09 PM
Re: Love paying this way, hate ordering
I hear you @Susan. The collateral damage will be unpleasant to say the least. But restaurants will still need servers to bring the food orders to tables and do other tasks. So I assume the role will be diminished, but not eliminated. 
<<   <   Page 4 / 10   >   >>


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - August 27, 2014
Who wins in cloud price wars? Short answer: not IT. Enterprises don't want bare-bones IaaS. Providers must focus on support, not undercutting rivals.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Howard Marks talks about steps to take in choosing the right cloud storage solutions for your IT problems
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.