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Microsoft Exchange Online Suffers Service Outage
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FredV762
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FredV762,
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7/20/2014 | 1:19:44 AM
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FredV762
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FredV762,
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7/20/2014 | 1:14:13 AM
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7/10/2014 | 7:04:51 PM
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pcharles09
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pcharles09,
User Rank: Moderator
6/30/2014 | 6:07:16 PM
Re: How transparent is your cloud provider?
I know, because I've done both. But there's a middle ground. It just changes depending on the organization & industry your in. Finding that middle ground is the hard part.
SachinEE
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SachinEE,
User Rank: Ninja
6/28/2014 | 6:11:08 AM
Re: Microsoft should account for the service outage
Microsoft's Exchange Online hosted email service suffered a disruption Tuesday morning, leaving many users without email for much of the morning. Some Exchange customers are experiencing email delays and Microsoft declined to answer questions about the problem's origin. From a user's point, you honestly don't want to truly know what the issue is, you just want it fixed. From the provider standpoint, you just want to know if there's ways to avoid the issue and should it happen again, what's the quickest path to resolution. MSFT staff should do their best to have an up to date applications so people can possibly resolve issues themselves.
Laurianne
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Laurianne,
User Rank: Author
6/25/2014 | 3:49:15 PM
Re: How Transparent is YOUR IT Operation?
Good point Number 6. Users expectations of transparency will be shaped by consumer cloud services that do a good job of being transparent about outages.
Henrisha
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Henrisha,
User Rank: Strategist
6/25/2014 | 3:19:15 PM
Re: How transparent is your cloud provider?
It is a huge balancing act of finding solutions while appeasing the user base. Obviously, as a user, you want things to be fixed and be over and done with. But if you're on the other side of the fence, solving a problem is not as straightforward because there are processes and steps to take before, during, and after.
Henrisha
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Henrisha,
User Rank: Strategist
6/25/2014 | 3:17:22 PM
Re: How Transparent is YOUR IT Operation?
When everything is running smoothly and it's all peachy, it's easy. But when problems arise and you, along with your team, have to come up with a solution to resolve it, then that's when you are able to see just how good your system is or if it's lacking.
Number 6
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Number 6,
User Rank: Moderator
6/25/2014 | 10:10:44 AM
How Transparent is YOUR IT Operation?
A "teachable moment" -- How accessible and informative is your own operation when you're dealing with a problem and your company's employees want to know what's going on?
pcharles09
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50%
pcharles09,
User Rank: Moderator
6/24/2014 | 9:31:22 PM
Re: How transparent is your cloud provider?
I've seen this from both sides of the fence, both user and integrator. From an end user standpoint, you honestly don't want to truly know what the issue is, you just want it fixed. From the provider standpoint, you just want to know if there's ways to avoid the issue & should it happen again, what's the quickest path to resolution. So it's all about MSFT managing those expectations correctly & doing their best to have an up to date KB so people can possibly 'resolve' issues themselves.
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