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When Patients Fear EHR
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tzubair
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tzubair,
User Rank: Ninja
7/30/2014 | 5:24:44 AM
Selling the change
@Mansur: Great article about the concerns people have about EHR. I think it all comes down to how it's equally important to sell change to the people. Just having a great technology is not enough. When you have a change that will impact the way people have been doing things for a very long time, it's important that you sell the change to them and address to their concerns. The part where you make the new system penetrate into people's lives and replace the existing one is as important as making the new system.
pcharles09
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pcharles09,
User Rank: Ninja
7/29/2014 | 10:44:58 PM
Re: How will they know?
@mhasib,

I agree. I think the only concern is the misconception that the good 'ol way of pen & paper is more 'secure' than digital. Once enough information is provided, consumers should understand that there's a digital footprint either way. So they might as well go with the less inconvenient method.
mhasib
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mhasib,
User Rank: Author
7/29/2014 | 10:08:57 PM
A Helpful EMR Article
This ia a helpful article:

http://www.healthcareitnews.com/news/ending-debate-emr-effectiveness
DarrellP725
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DarrellP725,
User Rank: Moderator
7/29/2014 | 6:46:48 PM
Re: Defending the value of EHR versus paper
EHR news this week:

July 25 - "Confidential records targeted by thieves"

http://www.westsussextoday.co.uk/news/county-news/latest-news/confidential-records-targeted-by-thieves-1-6195180

July 28 - "Haley Chiropractic of Tacoma notifies 6,000 patients after office burglary."

http://www.phiprivacy.net/haley-chiropractic-of-tacoma-notifies-6000-patients-after-office-burglary/

July 28 - "When departing employees take your PHI with them...."

http://www.phiprivacy.net/when-departing-employees-take-your-phi-with-them/

July 28 - "Study: Data Breaches Pose a Greater Risk"

http://www.foxbusiness.com/personal-finance/2014/07/23/study-data-breaches-pose-greater-risk/

Criticizing paper records for the cost of storage in an effort to increase the perceived value of EHRs is transparently disingenuous. In light of the epidemic level of data breaches from digital records - that is only getting worse - the storage rationalization makes no more sense than promoting EHRs because of doctors' careless handwriting, or as protection from national disasters.

In my opinion, clueless, vulnerable Americans would be better served if EHR advocates would take ownership of their ever-increasing cost and safety problems rather than serving red herring. 
freespiritny25
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freespiritny25,
User Rank: Ninja
7/29/2014 | 5:27:04 PM
Re: Storage Costs and Retrieval
I know of a healthcare organization that keeps paper records and duplicates the information electronically, which doesn't seem too logical to me.
Jeff Jerome
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Jeff Jerome,
User Rank: Ninja
7/29/2014 | 5:25:32 PM
Re: Defending the value of EHR versus paper
@ Hospice HIPPA wow now we are getting real and referencing the rule book.  Great add thank you,
freespiritny25
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freespiritny25,
User Rank: Ninja
7/29/2014 | 5:24:38 PM
Re: Defending the value of EHR versus paper & REgulatory Concerns
I think some patients will continue to be resistant to EHR, but that the vast majority will be pro-EHR despite possible security risks. It's the direction of healthcare and plus patients could suffer with delays due to choosing to stick with having paper records.
mhasib
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mhasib,
User Rank: Author
7/29/2014 | 5:16:18 PM
Storage Costs and Retrieval
@Alison - your comment about the logistics of storage and cost of paper records is on point.  Also imagine the impossible nature of search and retrieval. 
DarrellP725
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DarrellP725,
User Rank: Moderator
7/29/2014 | 4:52:10 PM
Re: Defending the value of EHR versus paper
@Hospice:

I said that paper medical records cannot be hacked from the other side of the world and you replied, "But this doesn't mean that electronic records are more 'risky' than paper records."

Sure it does.
Alison_Diana
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Alison_Diana,
User Rank: Author
7/29/2014 | 4:50:03 PM
Re: Defending the value of EHR versus paper
No, people have not given up on banking. And I don't think people should give up on EHRs. I do think, however, healthcare organizations should do better (although I empathize with the complex situation some find themselves in, with budgets, mandates, lack of c-level buy-in, etc.).
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