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How To Be An Office Hero: 3 Myths, Busted
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vnewman2
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vnewman2,
User Rank: Ninja
8/4/2014 | 6:15:34 PM
Re: Some goals are tricky
@Joe - I capisce.  I grew up the same way.  I also had an IT boss which apparently did as well.  He would promise the moon and stars to our users and dump it on us to figure it out.

Sometimes, I surprised myself how much I could really do when I had no other choice.

Sometimes though, it put us in the awkward position of having to explain to the user that we really couldn't do what we were asked, either because of limited knowledge, resources (human or capital) or time.  Many times the answer came down to this: we can't do what you want unless you are willing to spend X amount more money.

Budget constraints proved to be our savior on multiple occasions.
vnewman2
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vnewman2,
User Rank: Ninja
8/4/2014 | 5:11:19 PM
Re: Likeability factor
@Technocrati - hahahaha. Yes...note to self: all women want to look good in their engagement pictures...not like they just rolled out of bed.
SaneIT
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SaneIT,
User Rank: Ninja
8/4/2014 | 7:32:16 AM
Re: No more Mr. Scott
That's a great point, in most cases finishing a project earlier than promised doesn't earn you extra points.
Joe Stanganelli
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Joe Stanganelli,
User Rank: Ninja
8/4/2014 | 7:27:24 AM
Re: Some goals are tricky
re: middle of the pack

That's certainly one prevailing philosophy -- not just where office politics and CRM is concerned, but also with life in general.  The A students are stressed out, built up for failure, and disappointed/embittered.  The F students are obvious failures.  It's the B and C students who excel in the long run.
Joe Stanganelli
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Joe Stanganelli,
User Rank: Ninja
8/4/2014 | 7:25:26 AM
Re: No more Mr. Scott
@Dave: Good questions.  Here are my thoughts...

1) Not to the client... I'm using the word "overpromise" in a different sense, obviously.

2) If you're really delivering top-notch service/widgets/whatever, not only will your clients see and appreciate that, but it will make you a better competitor overall in terms of your capacity/infrastructure/what-have-you for attracting and retaining new clients in the future.
Technocrati
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Technocrati,
User Rank: Ninja
8/1/2014 | 10:56:57 PM
Re: Likeability factor

Lesson: People are much happier when you manage their expectations PROPERLY.

 

@vnewman2   Thanks for passing along your account of this principle, one I surly won't forget.  : ) 

Technocrati
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Technocrati,
User Rank: Ninja
8/1/2014 | 10:50:33 PM
Re: No more Mr. Scott

Some really good thoughts on over promising along this tread.   I agree it will set an artificial bar which over time will lead to burn out.   And let's face it - bosses don't really care if it is done earlier than planned, just as long as it get done by the deadline.

Technocrati
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Technocrati,
User Rank: Ninja
8/1/2014 | 10:38:25 PM
The Office Hero and Personal Introspection

Thanks David for a really good look at some Office Hero Myths.   I am looking within to see how these myths apply to me, it is very interesting to be guilty of many of the misconceptions.   Two positve things (at least ) have come of this.  

1. I have even more awareness of areas of personal improvement and ... 

 

2. I know I am not alone.

pcharles09
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pcharles09,
User Rank: Moderator
7/31/2014 | 11:39:30 PM
Re: Some goals are tricky
@Bhori,

That's not necessarily the case. You can still get the job done without making yourself a superstar. As long as you don't under-perform, you can still get promoted. It's a method to stay out of trouble, not necessarily shooting yourself in the foot.
Bhori
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Bhori,
User Rank: Ninja
7/31/2014 | 8:39:37 PM
Re: Some goals are tricky

Just stay right in the middle of the pack & try NOT to get noticed.

@ pcharles: Very well said. I believe this is the right way to stay for the time being at a place where performance doesn't matters a lot and promotions aren't expected or encouraged.

 

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