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Robot Room Service Hits Aloft Hotel Group
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Thomas Claburn
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Thomas Claburn,
User Rank: Author
8/13/2014 | 4:43:11 PM
Re: The Botler did it
Cousins insisted that his company worked hard to keep costs down, which helps explain the bot's limited functionality. It will be interesting to see whether hotel bots get obvious security functionality as well -- seems like they should have always-on cameras piped to a security manager.
Thomas Claburn
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Thomas Claburn,
User Rank: Author
8/13/2014 | 4:30:17 PM
Re: The Botler did it
I expect the automation of labor will be like the proverbial frog in boiling water: It will happen so gradually no one will noticed until it's too late.
Laurianne
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Laurianne,
User Rank: Author
8/13/2014 | 2:33:54 PM
Re: I'm in favor of room service that doesn't require a tip
There are hotels in NY that use robot systems to stow guest luggage already. That means fewer bellmen/porters. No question about it.
Shane M. O'Neill
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Shane M. O'Neill,
User Rank: Author
8/13/2014 | 1:05:29 PM
Re: The Botler did it
I wouldn't be happy with the hotel if they added a robot fee in the fine print for R2D2 to deliver me towels or soap. But as robots become more sophisticated, a robot fee could be added to the price of the room.

As for hotel workers thinking Botler is "cute." Will it still be cute when a model can deliver room service food or vacuum hallways and rooms? That's encroaching on human worker territory.
David F. Carr
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David F. Carr,
User Rank: Author
8/13/2014 | 11:22:39 AM
I'm in favor of room service that doesn't require a tip
I never know whether it's appropriate to tip the guy who comes up to my room to replenish some supply that should have been there in the first place, so I usually don't. A robot would save me the doubt and guilt. I might be able to spare a hashtag if the service comes quickly.
Whoopty
IW Pick
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Whoopty,
User Rank: Ninja
8/13/2014 | 11:15:14 AM
Robots raise the bar
I don't see robots replacing all humans in any particular field, as I think it will be a long, long time before the professional courtersy and warmth of another human being can be achieved by a robot. Chances are they will replace the less skilled and certainly less desireable positions though, so I can see workers everywhere having to step their game up to make it so that the job they do is better than a robot. 

Essentially, the job market is going to get a lot more saturated. 
Laurianne
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Laurianne,
User Rank: Author
8/13/2014 | 11:12:42 AM
The Botler did it
If it can shorten wait times for guests, great. I love that it is programmed to do a little dance. But will a robot fee be far behind the resort fee? Let's hope not :)
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