Comments
Oregon Sues Oracle Over Failed Healthcare Website
Newest First  |  Oldest First  |  Threaded View
Page 1 / 2   >   >>
yalanand
50%
50%
yalanand,
User Rank: Ninja
8/30/2014 | 3:14:32 PM
Oracle is having the brunt of the work process
It will be interesting to see the culminations ofthese court battles where one party blames the other for each other's failure. Oracle's suit did place blame for the botched Oregon's ObamaCare website on the state, claiming that Oregon failed to employ a "Systems Integrator" to run the company's work on the website.

The state has been threatening to sue Oracle for a long time now and it eventually happened, shifting the blame to Oregon saying that the company advised the state not to hire a "Systems Integrator" and instead soughtOracle Consulting Services to work out the integration and management of the project. There will be twists and turns, but not welcome for Oracle.
mak63
0%
100%
mak63,
User Rank: Ninja
8/25/2014 | 8:48:36 PM
angry customer
As an Oregon resident, I'm happy that someone is held accountable. specially, if that someone is Oracle.
The website was not user friendly. Tried to sign up a few times, but it failed.
Alison_Diana
50%
50%
Alison_Diana,
User Rank: Author
8/25/2014 | 4:36:27 PM
Re: Cover Oregon vs. Oracle Corp.
Very funny -- and quite right, @rcrutchlow. I like the rabbit/lettuce analogy... much cuter than cat among the pigeons or fox in the henhouse -- and perhaps accurate. No doubt we'll discover more details of the contract's wording as the case moves along.
rcrutchlowl6m
100%
0%
rcrutchlowl6m,
User Rank: Apprentice
8/25/2014 | 2:55:20 PM
Re: Cover Oregon vs. Oracle Corp.

If, and that is a really big IF, the State of Oregon allowed or specifically directed Oracle to assume overall project responsibility as SI then they were truly ... um ... unsophisticated. They essentially asked the Rabbit to carry the lettuce.

Similarily, if, and that is a really big IF, Oracle campaigned and sold the State of Oregon on their ability to not only manage the design and implementation from a technical perspective but to also integrate the activities of numerous sub-contractors and the myriad business processes then they are likely culpable of over-promising and under-delivering.

Either way or both, it is certainly one ugly baby ... or possibly twins!

Alison_Diana
100%
0%
Alison_Diana,
User Rank: Author
8/25/2014 | 2:15:36 PM
Re: Cover Oregon vs. Oracle Corp.
I completely agree with you about the integral part a high-quality, experienced systems integrator plays in initiatives like Cover Oracle. Nobody would start a business project with a project manager. Yet we keep seeing instances of rudderless technology initiatives at state and federal levels. It's not as if there's a dearth of good SIs out there. Sure, the failures make news (and they should), but there are many, many successes.
rcrutchlowl6m
100%
0%
rcrutchlowl6m,
User Rank: Apprentice
8/25/2014 | 12:11:39 PM
Re: Cover Oregon vs. Oracle Corp.

Disclosure: I am an old X-Oraclite (Pres/COO - Oracle Canada). One thing that I knew is that Oracle always had (and still has) good lawyers.

I suspect the contract that Oracle accepted was very specific regarding their obligations and deliverables. There was, as I understand it, multiple sub-contractors over which Oracle exercised little or no responsibility or control. That responsibility falls within the purview of the project lead, that is, the State of Oregon.

This project implosion was not simply, as Oregon would have us believe, due to a single point of failure (i.e. Oracle). It was a massive, systemic failure across the whole project that was the result of incredibly poor planning, system design, project management and delivery. The fact that Oracle would have allowed this project to degrade to such a dysfunctional state is mind-boggling and certainly does not look good on them and in that they bear a great deal of responsibility. Similarily, the State of Oregon certainly can't adopt the "We were mislead" defense. That just makes them look incompetent and totally inept.

I suspect the litigation and counter litigation will be tied up in nebulous change orders and poorly or un-documented and articulated project direction. The project, while large and complex, did not require any wildly advanced IT innovation.

No winners here (especiially Oregon taxpayers) except the lawyers and MBA case studies.

PedroGonzales
50%
50%
PedroGonzales,
User Rank: Ninja
8/25/2014 | 11:22:09 AM
Re: Cover Oregon vs. Oracle Corp.
The only group of people which benefits in such situations are the lawyers. Who know how much they will be making so that they can defend their customer's arguments in court.
David F. Carr
100%
0%
David F. Carr,
User Rank: Author
8/25/2014 | 10:45:22 AM
Re: Cover Oregon vs. Oracle Corp.
The state's explanation that it was somehow fast-talked into letting Oracle act as de facto system integrator (without ever writing that obligation into the contract) strikes me as lame and legally questionable.
zaious
50%
50%
zaious,
User Rank: Ninja
8/25/2014 | 1:52:45 AM
Re: Cover Oregon vs. Oracle Corp.
It is gettign complicated. Sueing and counterign with another one is not somethign that we want to see between two parties that worked together in past. The legal procedures are expensive and lengthy -it sucks out the fun out of the IT.
PedroGonzales
50%
50%
PedroGonzales,
User Rank: Ninja
8/24/2014 | 2:04:33 PM
Re: Cover Oregon vs. Oracle Corp.
We already know that the chance of IT projects to fail is huge.  Now that this problem went to court it is going to leave a bitter taste for both parties.   It will be interesting to know whether other companies based on this precedent will in other states be reluctant to work with IT companies for large projects.
Page 1 / 2   >   >>


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest September 18, 2014
Enterprise social network success starts and ends with integration. Here's how to finally make collaboration click.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.