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HealthCare.gov Names Counihan Its First CEO
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Alison_Diana
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Alison_Diana,
User Rank: Author
8/27/2014 | 5:26:39 PM
About Time
It's struck me as odd for a long time that HealthCare.gov didn't have its own c-suite and management team separate from HHS, given its importance to Obama and his administration. The government should find a CTO really fast and give that CTO the full platter of responsibilities and authority to ensure the site has fewer problems this enrollment period. People still have lots of questions and skeptics aren't appeased; any big technology snafus aren't going to sit well. Counihan sounds like one of the few people able to handle this job!
Broadway0474
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Broadway0474,
User Rank: Ninja
8/27/2014 | 9:25:47 PM
Re: About Time
And while they are filling that CTO position fast, perhaps they need to also hire from outside. Someone NOT in government. Instead, someone who can bring the latest understanding from the for-profit world to bear in public service.
Jeff Jerome
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Jeff Jerome,
User Rank: Ninja
8/27/2014 | 10:43:35 PM
Re: About Time now for the CTO, that would be scary
So after spending 1.7 billion dollars on the web site which is a ridiculous amount of money for a limited function tool.  I wonder what the C-Suite compensation package will be and will it feature diversity?  Maybe they can bring in Lois Lerner to round it all out.
Alison_Diana
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Alison_Diana,
User Rank: Author
8/28/2014 | 9:57:34 AM
Ongoing Debacle
Just read this morning that at least 310,000 HealthCare.gov users risk losing their coverage because of yet another glitch in the website. Apparently they have to resubmit (often for yet another time) proof of citizenship or immigration status because the site keeps losing their documentation, many publications reported. CMS sent letters to 310K people, ordering them to send the documentation by Sept. 5 -- but agents and navigators say many of these folk already supplied the required info. And many who are trying to resend it, cannot get the system to accept the paperwork -- putting users' insurance at risk. 

Many can't even access their accounts because their passwords were changed in April after a security threat. Yet another debacle and it isn't even the November enrollment period yet. Sigh.
Laurianne
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Laurianne,
User Rank: Author
8/28/2014 | 2:30:23 PM
Re: About Time
Someone without any government IT background? That seems unlikely here. Navigating agency politics is a particular skill. That doesn't mean you can't be an entrpreneurial person...
David F. Carr
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David F. Carr,
User Rank: Author
8/28/2014 | 5:19:28 PM
Re: About Time
A Connecticut Yankee comes to King Obama's court. The insurance capital comes to the nation's rescue.
Broadway0474
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Broadway0474,
User Rank: Ninja
8/28/2014 | 10:25:59 PM
Re: About Time
Laurianne, that is a misconception. Surely, you can hire someone from outside government to come up with the strategy and how best to implement it, then lean on a lifer bureaucrat to get it through the maze.
Laurianne
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Laurianne,
User Rank: Author
8/29/2014 | 9:10:16 AM
Re: About Time
I am curious to get Jonathan Feldman's take on this issue. There's a lot more to being a gov IT leader than being a "lifer bureaucrat," of course.
Broadway0474
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Broadway0474,
User Rank: Ninja
8/30/2014 | 11:46:28 PM
Re: About Time
What I meant by that was someone who understands how to get things done in the buracracy. If you work in one long enough, you build allies and understand back channels to get things done.


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