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Future Of Work: 5 Trends For CIOs
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zerox203
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zerox203,
User Rank: Ninja
9/5/2014 | 9:30:12 PM
Re: Future Of Work
I hear some of the criticisms, but there's no doubt that these five points are true in and of themselves. Maybe there's such a thing as overindulging on them - for example, there are lessons to be learned from globalization, but what they are specifically depends on your company, and it's hard to learn them without trial and error. I think, even though mobile is an oft-discussed issue, it can't be overstressed how much it changes the workplace. All the little things it enables (and all the little headaches it creates) come on top of the profound differences it causes to IT and the whole business. Our kids will wonder how we got along without it.

'New Technologies' might sound overly broad, but it's true. There's no other way to describe cloud, virtualization, etc. other than 'paradigm shifts' (a term I hate). There was no envisioning their impact before their inception, and there's nothing they don't touch.  Lorna is right to suggest that we might not be able to imagine what comes next - but we still have to try and be ready for it. We do live in a great time for IT, but it's also a little intimidating. Glad to have these kinds of resource to get me through it.
ChrisMurphy
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ChrisMurphy,
User Rank: Author
9/4/2014 | 8:39:56 AM
Re: Base assumption
Lorna, this is such an important point -- just because the entering workforce likes to use certain tools to interact with friends doesn't mean they want to do that with their boss.
SaneIT
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SaneIT,
User Rank: Ninja
9/4/2014 | 7:36:02 AM
Re: Mobility
You bring up a good point, IT should not be making a place for itself.  IT should be looking at business processes and looking for ways to improve those processes.  Most of the projects that I see fail are the ones that no one asked for but IT is pushing them because they think changes are needed.  The project doesn't address any issue and doesn't solve anything so it becomes change for the sake of change and that is rarely well accepted.  
Lorna Garey
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Lorna Garey,
User Rank: Author
9/3/2014 | 10:14:00 AM
Base assumption
All these seem to be based on two underlying assumptions. One, that employers will need to court employees and work to keep them, and Two, that Millenials will put up with having "the gap between employees' personal lives and their work lives" close. Not sure either is valid.

Automation and globilization should keep unemployment relatively high, and more people are getting four-year degrees than ever, so unemployment may even go up in that demographic. Plus, many of these young people have debt such that they're not going to be able to be overly choosy.

For those who CAN be choosy, I don't see people in their late teens and 20s having the slightest interest in working the way many of their parents do -- essentially tethered to email 24/7. They want to have gaps and boundaries. They tend to be able to compartmentalize, in my experience. Sure, they may socialize with co-workers, but they will expect employers to respect a work/life balance.

Having a CIO say, Hey! Guess what! Now you can talk to your boss at all times through this snazzy wearable" [or insert tech we don't know about yet] is going to get an eye-roll.
ChrisMurphy
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ChrisMurphy,
User Rank: Author
9/3/2014 | 9:25:27 AM
Re: Mobility
Point 2 is vital -- how CIOs deal with new technology. Do these implementers need IT organization? Does that group know what value IT might bring? IT shouldn't create a role for itself that isn't needed, but it has to adapt both its skills and its internal marketing so it does offer something of use to those "rogue" deployments.
SaneIT
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SaneIT,
User Rank: Ninja
9/3/2014 | 7:34:12 AM
Mobility
4. Mobility
Workforces need to stay connected and be able to access work tools regardless of where they are located.

 

I see this as an increasingly urgent issue.  Eventually we will hit the tipping point where remote workers will be as important as the LAN in your physical offices.  I say fairly often that about 30% of the jobs I see could be done from anywhere and no physical interaction with company resources is necessary.  It is rare that I have to physically touch anything but I manage the people who do so I need some office time.  I could probably spend a quarter of the time that I do in the office and still be effective but traditional work perceptions say if you're not around that you're probably not productive.  In many cases I think the opposite is true, I see a lot of sitting around waiting for something to do in many office jobs.  If they were working remotely they could work in shorter spans and get their personal tasks done in between with less sitting around.

 
InformaZen
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InformaZen,
User Rank: Apprentice
9/2/2014 | 3:37:14 PM
Information Governance Underlies Trends
You definitely identified 5 major trends organizations and certainly CIOs must deal with as they plan for the future. Underlying each of these trends that are driving "new business practices and ways of working" is the increasing need for appropriate information governance (IG) practices and education. It should also be noted that there is a cultural transformation many organizations are encountering as they pursue these new initiatives.

The (1) new behaviors driven by social media and the web increasingly demonstrates that there must be appropriate policies, rules and security governing corporate information shared or posted. Proper use of these tools for sharing information must be defined and users educated. (2) Emerging technologies and a shift to the cloud and collaboration also require robust information governance to ensure privacy/security while IG brings benefits to Big Data initiatives by ensuring data quality as well. (3) Millenials work differently and are used to sharing a lot of information without having thought a lot about how it could be used with malicious intent if it falls into the wrong hands. The information they share in their personal lives is one thing, but they will need to gain a better understanding of how corporate information is to be handled. This leads directly to (4) Mobility where IG is critical to making sure information distributed to personal devices (BYOD) includes appropriate privacy/security/retention policies. Likewise, (5) Globalization confronts the CIO with the need to be cognizant of the regulatory/legal environment and plan for how information will be managed across international borders as well as multiple jursidictions, fed/state/local.

Perhaps the importance of information governance is implied in the article, however I just wanted to make it explicit for those that are facing these demands now or in the near future. As the executive director for the Compliance, Governance & Oversight Council (CGOC), which is an IG practitioner community, I can tell you these are current challenges leaders in IT, Legal, Records and Security are all working to address.

Derek Gascon

Executive Director, Compliance, Governance & Oversight Council


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