Apple Yanks Buggy iOS 8 Update - InformationWeek

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Apple Yanks Buggy iOS 8 Update
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jgherbert
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jgherbert,
User Rank: Ninja
10/2/2014 | 11:12:49 AM
Re: Disappointing, Really
@Broadway0474>

"I would love to hear some of your stories."

That reminds me; one related tale of a project with a completely immovable launch deadline. The project was being run under a Non-Disclosure Agreement which I was not under, so while I know I had implemented some bits and pieces to prepare for the launch of the service, it was more "make this happen" ... "Why?" ... "Can't tell you". 

Anyway, the point of this is that in the week leading up to the service launch, I was chatting to somebody who /was/ under NDA and casually said "Well, so long as you don't need <x> for this service, it's all good." I had spent the last few months battling with <x> and had just about got it under control, but there was no way we were prepared for any additional load on it. The guy I was talking to turned visibly pale as he stood there. He opened and closed his mouth a few times, clearly searching for what to say. In the end he just said "What would be the problem if it did need <x>?"

10 minutes later we were in a room with the next 3 levels of management explaining the issues of <x>, the usage of which by the new service could neither be confirmed nor denied. Needless to say I spent the next two days and nights killing myself to make all the necessary changes to prepare for something that officially wasn't needed, on the basis that we should have that capacity "just in case".

I think this counts as a double whammy: fixed deadline and no information on what you are supposed to have achieved by that deadline. :-)

jgherbert
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jgherbert,
User Rank: Ninja
10/2/2014 | 11:00:58 AM
Re: Disappointing, Really
@Broadway0474>

"I would love to hear some of your stories."

It's just pain and whining on my part mostly. I discussed this with a manager at one company after we had been forced yet again to cut corners to meet a deadline, and he was as frustrated as I at the situation we had been put in. He put his foot down (so to speak) and declared that we will not compromise on quality over time; that if we needed to be a couple of weeks later in order to do something right, then that's what we'll do, and we'll get the deadline moved. I asked how that applied to projects where the deadline can't move (mainly because they were international / multi-company efforts) and he had to acknowledge that he sincerely meant what he said "apart from those projects." The reality was that despite his absolutely correct desires, marketing would set dates without concern, and that was being supported all the way up the corporate tree, so escalating about it would simply mean getting a note from the CEO with words to the effect of "This is when it's happening; don't let us down."  Maybe Marketing had no idea how much power they had, or what it was doing to Engineering. I dunno. I also don't think that Engineering can be permitted to delay indefinitely, or things will never get done. There has to be a line drawn in the sand, but maybe both parties need to hold the stick, and both have to set criteria determining when to brush over the old line and draw a new one a few feet away.

 

Joe Stanganelli
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Joe Stanganelli,
User Rank: Author
10/1/2014 | 11:59:18 PM
Re: Disappointing, Really
Ugh.  Usually I like marketing people way more than I like PR people, but I had a situation the other day wherein I brusquely emailed a company's marketing manager to ask, rhetorically, how many [semi-expletive] times I needed to click unsubscribe before they would finally stop emailing me?

Marketing manager removed me from the list (apparently swearing works), but 1) was unapologetic, 2) began stalking me on LinkedIn with her friends, and 3) Instagrammed the exchange and made light of it.

I went from just ever so slightly annoyed with the company to now viewing that company as an outright foe.
Joe Stanganelli
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Joe Stanganelli,
User Rank: Author
10/1/2014 | 11:56:59 PM
Re: iOS SchmiOS
@jgherbert: It's Cialdini's principles of influence/social psychology at work!  Social proof, for starters (because EVERYONE is going to have the new features, and you don't want to be left out).  Also, authority (because Apple, the authority, and tech pundits (other authorities) are telling you that these are the latest and greatest features and you should upgrade if you want the most out of your product) and consistency/commitment (you've already invested in an Apple product, so you're more likely to trust the brand and upgrade -- which, in turn, will make you even MORE likely to upgrade and buy more Apple products).
Broadway0474
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Broadway0474,
User Rank: Ninja
9/29/2014 | 9:47:30 PM
Re: Disappointing, Really
jgherbert, I would love to hear some of your stories. Sounds like you've seen a few doosies firsthand. I may have witnessed --- darn, really participated in --- one such albeit minor occurrence. I was, however, the one setting the deadline that couldn't be met (although if tech hadn't dragged their feet for months, we would have had no problem meeting the deadline ...)
Technocrati
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Technocrati,
User Rank: Ninja
9/29/2014 | 5:27:19 PM
Re: Disappointing, Really

@jgherbert     Couldn't agree more,  Most marketing people are never wrong or unrealistic.   

jgherbert
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jgherbert,
User Rank: Ninja
9/29/2014 | 4:35:51 PM
Re: Disappointing, Really
@Broadway0474>

when engineering fails to meet marketing's demands --- or better yet, when they fail to get product completed sans bugs by marketing's deadlines --- what happens to engineering? Do heads roll?

Of course! Marketing typically accepts no responsibility for the failure, despite having a key role in its occurrence. The blame is firmly directed at engineering who failed to meet a deadline. The fact that the deadline was unreasonable and unworkable is a side issue because it was a marketing date so it must have been correct.

Your mileage may vary, obviously.

 

 

Technocrati
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Technocrati,
User Rank: Ninja
9/29/2014 | 2:52:38 PM
Re: Lack of Passion

@jagibbons    I forgot about antenna-gate !    Yeah, that was ridiculous.

Technocrati
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Technocrati,
User Rank: Ninja
9/29/2014 | 2:48:27 PM
Re: Lack of Passion

@jgherbert     You got me ! : )     But I should have preference my comment by stating I have never owned an iPhone.  For years I was quite satisfied with my flip-top made by whoever.   And in those days I was not a big fan of Apple products in general, as I was brained washed into thinking I need Windows for everything.

Man have I come along way !   I am a Samsung user now - I guess it is just the rebel in me ( or probably the larger screen size ) that caused me to go in this direction.   I simply love my Samsung and had no reason to get an iPhone or even keep up with " the Appleites" .

So my comment probably was unfair - shoddy products were produced under Jobs as well.  Good point. :  ) 

Broadway0474
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Broadway0474,
User Rank: Ninja
9/28/2014 | 9:42:31 PM
Re: Disappointing, Really
@jgherbert. when engineering fails to meet marketing's demands --- or better yet, when they fail to get product completed sans bugs by marketing's deadlines --- what happens to engineering? Do heads roll?
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