5 Tips For Handling Complaints On Social Media - InformationWeek
IoT
IoT
Comments
5 Tips For Handling Complaints On Social Media
Newest First  |  Oldest First  |  Threaded View
Deb Donston-Miller
50%
50%
Deb Donston-Miller,
User Rank: Apprentice
5/7/2012 | 9:09:24 AM
re: 5 Tips For Handling Complaints On Social Media
This is all very good advice. The being prepared and setting expectations has to include determining the people in the organization who can respond on social media and carving out time for them to do so. I think companies often underestimate the commitment required.

Deb Donston-Miller
Contributing Editor, The BrainYard


How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll