Comments
5 Ways IT Leaders Can Get More Staff Feedback
Newest First  |  Oldest First  |  Threaded View
Arctific
50%
50%
Arctific,
User Rank: Apprentice
5/22/2012 | 4:41:09 PM
re: 5 Ways IT Leaders Can Get More Staff Feedback
Your staff may fear giving feedback for a good reason, they might be making the rational choice. So, encouraging the change may have to start with you. The following model helps me relax about my own error rates. A trained professional seldom has much higher than a 2 sigma correct action rate, but being generous, let us take an error rate of 1/1000 actions.

So, if you manage 20 people, what is the odds that you are flaw free with them? Suppose you have 20 staff/project and 3 projects in a year.

Direct Interaction Flaw Free Rate: near 3 Sigma Excellent 1/1000 Error Rate/Effort
(1 - 1/1000) ^ (20 staff/project * 3 projects/yr) = 94.2% flaw free/yr
Average Flaws per year 0.06

Direct Interaction Flaw Free Rate near 2 Sigma Excellent: 2.3% Error Rate/Effort
(1-2.3%)^(20 * 3) = 24.8% flaw free/yr
Average Flaws per year 1.38

Direct Interaction Flaw Free Rate near 1 Sigma Excellent: 15.9% Error Rate/Effort
(1-15.9%)^(20*3) = 0.003% flaw free/yr
Average Flaws per year 9.54

So, until my level of game is outstanding, I need that feedback. But, if my game were outstanding, to stay that way, I need that feedback.

Since each of my staff tend to believe that they will each get the same behavior I give out on my worst day, I see that I need that feedback. My staff sees that leadership that intends to be excellent seeks feedback and recognizes its humanity. Would you kill to work for a boss like that?

2sense
50%
50%
2sense,
User Rank: Apprentice
5/18/2012 | 1:11:05 PM
re: 5 Ways IT Leaders Can Get More Staff Feedback
The willingness to accept constructive criticism and act on it is one of the best ways a manager can improve his/her effectiveness. Managers who discourage any type of feedback or criticism from their subordinates are either insecure or narcissistic. Including upward feedback as part of a manager's annual performance evaluation would be an important step in formalizing this process.


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - July 22, 2014
Sophisticated attacks demand real-time risk management and continuous monitoring. Here's how federal agencies are meeting that challenge.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.