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The Rise Of Shadow IT
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pcalento011
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pcalento011,
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8/1/2012 | 12:39:13 AM
re: The Rise Of Shadow IT
Shadow IT problem or opportunity is all about barriers of entry. It is easier than ever before to use IT for strategic advantage. In this new context, (as indicated above, i.e. "building a set of services they can embrace") IT needs to provide access to platforms, tools and solutions that the business-side can customize and use. Too easy to go rogue. But success can be amplified if IT supports, not fights the trend. --Paul Calento http://bit.ly/paul_calento
JimC
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JimC,
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7/19/2012 | 5:55:44 PM
re: The Rise Of Shadow IT
"Shadow IT" has been around since the late '80s. Picture the impatient sales or marketing LOB executive who needed a mission-critical, customized system and rejected the timeframe given by his/her IT department. In the days when mainframes ruled, this rogue LOB engaged non-mainframe, turnkey software application vendors. He licensed their products and had them installed/implemented by consultants. If the system worked, then the IT department subsequently had to support the non-mainframe platform. By the mid '90s, mainframe-only shops were the minority and the mixed (mainframe and distributed) environment redefined enterprise computing. Today, we can add Cloud computing to the list of varied computing environments.
krupnik443
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krupnik443,
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7/18/2012 | 9:21:01 PM
re: The Rise Of Shadow IT
IT Asset Managers are responsible for the ITAM Program's processes that bring these two parties and approaches together to ensure the most value from the organization's IT investment. The IT Asset Manager is part technologist, part business person and adept to bringing people together for strategic as well as tactical initiatives. When the executives own the ITAM Program, organizations have found amazing savings and increases in productivity. The problem mainly lies with the knowledge and interests as you pointed out and the chasm that exists between the two parties. Silos exist for a healthy purpose and but programs are needed to span those silos. ITAM is the horizontal integration of each silosG«÷ vested interests for the purpose of reaching a decision that benefits the organizationG«÷s mission. If you'd like to learn more about what ITAM is, please feel free to visit us at www.iaitam.org. We've been certifying individuals worldwide for over ten years.
royatkinson0
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royatkinson0,
User Rank: Apprentice
7/18/2012 | 7:05:55 PM
re: The Rise Of Shadow IT
Very good read--thank you.

At some point, the bottom-up IT people and the top-down business people meet in the middle. Who is the translator? Someone still needs to understand both the business need of a database that does x and y, and the capabilities of the databases IT can provide within a reasonable time and for a reasonable cost. In companies that sell to "shadow IT," these people are called "sales engineers." Who is their counterpart in the IT organization? Does this go beyond business analysts? Isn't it they whose job it is to do requirements gathering and working with the PMO to get the requested service delivered in the way the organization wants it?


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