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Business Users Satisfied With IT? Think Again
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gbrett
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gbrett,
User Rank: Apprentice
10/24/2012 | 6:37:49 PM
re: Business Users Satisfied With IT? Think Again
Thank you Art for this insightful article. A key challenge in my role as an IT ERP Director was to maximize business value with a shrinking budget. It was quite an education for a person with the majority of his experience in Tier I ERP Consulting. There are many options competing against IT organizations in providing ERP services (SaaS, Cloud, Off-shore and Near-Shore support models). Two key battlegrounds are ERP software development for customizations and ERP support.

Show me an IT organization whose key competitive advantage is that they are internal and I will show you a shrinking IT department! There must be a major shift in ITGs value proposition for ERP support. In the next sections we will discuss some of the shifts IT ERP shops need to make to stay competitive and relevant.

http://gbeaubouef.wordpress.co...


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