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Business Users Satisfied With IT? Think Again
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gbrett
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gbrett,
User Rank: Apprentice
10/24/2012 | 6:37:49 PM
re: Business Users Satisfied With IT? Think Again
Thank you Art for this insightful article. A key challenge in my role as an IT ERP Director was to maximize business value with a shrinking budget. It was quite an education for a person with the majority of his experience in Tier I ERP Consulting. There are many options competing against IT organizations in providing ERP services (SaaS, Cloud, Off-shore and Near-Shore support models). Two key battlegrounds are ERP software development for customizations and ERP support.

Show me an IT organization whose key competitive advantage is that they are internal and I will show you a shrinking IT department! There must be a major shift in ITG«÷s value proposition for ERP support. In the next sections we will discuss some of the shifts IT ERP shops need to make to stay competitive and relevant.

http://gbeaubouef.wordpress.co...


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