Text Messaging Between Clinicians Increasing In Hospitals
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User Rank: Apprentice
3/2/2013 | 6:39:26 AM
re: Text Messaging Between Clinicians Increasing In Hospitals
Text messaging in healthcare is going to be a big challenge, but many are willing to deal with it because of the potential productivity gains. The technology is important but it is education that seems to really make the difference in making BYOD successful and secure. Our healthcare facility put a BYOD policy in place to use Tigertext for HIPAA complient text messaging, but the doctors still used their unsecure regular text messaging. Even though we had a good BYOD policy, it wasn't enough, we had to bring each doctor in to admin for 15 minutes of training and explaining the HIPAA issues and how to use the app correctly. Now we have about 97% of the doctors in compliance. If you want employees to comply with your IT security program, you really need to educate employees about the BYOD policy and the technologies you use weather it is an app like Tigertext or a larger MDM system.
User Rank: Apprentice
11/6/2012 | 6:05:19 AM
re: Text Messaging Between Clinicians Increasing In Hospitals
In this day and age, it's only normal to expect that people prefer to use their mobile phones to communicate via text. I anticipate as more EHRs release mobile platforms that SMS messaging will shift to in-EHR messaging as those tools become available. As of right now, it's more of an inconvenience to fire up a desktop and send a message out when you could simply send a text via mobile. If a solution presents itself that competes with SMS in terms of accessibility and convenience, there's little reason why anyone would chose SMS over that considering the HIPAA implications.

Jay Simmons
Information Week Contributor

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