7 Ways Outsourcing Has Changed - InformationWeek
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7 Ways Outsourcing Has Changed
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Mahima
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Mahima,
User Rank: Apprentice
12/21/2012 | 6:06:48 PM
re: 7 Ways Outsourcing Has Changed
Outsourcing today has changed drastically. There is a shift in focus from the front end to the back end of the transaction, especially the post contract signing. Leaders from the outsourcing industry are slowly embracing these changes and focusing on governance and relationship management--a critical success factor for any outsourcing relationship!

Not only the operational and strategic models are changing, but there is clear divide in the preferred outsourcing destinations also. Here's a rundown on the emerging nearshore/offhshoring destinations: http://www.minacsblogs.com/Exp...
TechYogJosh
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TechYogJosh,
User Rank: Black Belt
12/19/2012 | 10:10:51 AM
re: 7 Ways Outsourcing Has Changed
Eric, are you just rephrasing and rehashing information that is already available publicly and told millions of time by millions of people? I mean do you think that earlier if a sales wanted a CRM or HR wanted HRM solution, they would go to IT and IT will use its own budget to buy and deploy these solutions? Of course not. Any new application/initiative was always funded by the business unit and that has not changed. So I am not sure how to interpret you comment that IT budget is moving to sales for CRM purpose or to HR for HRM purpose etc. These departments always had their budgets with which they would fund technology initiatives (e.g, deploying CRM or HRM) and ask IT to lead it. Correct me if I am wrong.


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