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Will SMBs Suffer If HP Dumps PCs?
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wht
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wht,
User Rank: Strategist
1/15/2013 | 10:15:37 PM
re: Will SMBs Suffer If HP Dumps PCs?
We have used HP for years for desktop PC's, laptops, now ultrabooks, and servers. Tablets are Microsoft, a few iPADS for the board of directors, and a few Samsung TABS for selected IT staff. HP gear has been extremely reliable on all platforms and devices, with almost no fails on hardware. We average less than 6 support calls per year for parts for about 150 devices, usually a hot swap drive or power supply on a server. The only software issue we have had is the HP Protect Tools encryption on laptops. We are now using another encryption solution that has not failed and is easier to install and manage, and has more Administrator options and recovery potential. We will remain an HP customer if they maintain their products and support at the current level. I disagree with the above comment regarding pricing. Dell is the vendor that is overpriced (note posters name is AustinIT...does that sound like Dell or what)? Our most likely option if HP bows out would be Lenovo, not Dell or another manufacturer. Stick with us, HP!
JPolk
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JPolk,
User Rank: Apprentice
1/5/2013 | 4:05:21 PM
re: Will SMBs Suffer If HP Dumps PCs?
I hope HP can keep the Proliant platform going. That's the one place they do thing largely right.

I don't think the cloud is the future. It's over-hyped and simply isn't a real problem solver. How over-hyped? I heard a tech pundit actually say, "The enterprise is waiting for the cloud in the enterprise!" Really? You mean storage? Servers? The network? For SMB's, perhaps there is a cost savings but is the loss of control worth it? I'd say the cloud is another tool at best. There are some things for which it will fit but not others. I do not think it's the future, however, because there are a myriad of liabilities for both sides and those aren't just going away.
JPolk
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JPolk,
User Rank: Apprentice
1/5/2013 | 4:00:57 PM
re: Will SMBs Suffer If HP Dumps PCs?
Server Message Blocks?
AustinIT
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50%
AustinIT,
User Rank: Apprentice
1/4/2013 | 5:59:40 PM
re: Will SMBs Suffer If HP Dumps PCs?
I gave up on HP a long time ago. Why? Because they gave up on themselves and, by extension, their customers. Their PC products are overpriced, prone to issues (both h/w and s/w but especially with software), and are not well supported when trouble inevitably arrives.

In essence, HP gives the channel no confidence when it comes to staking our business on a long term committment with them. If they bail on the PC business, what does that say about the chances of getting parts, s/w updates, and tech support going forward?

The future bet is on the Cloud. And, companies need to understand that the concept of verticle integration of their devices and services needs to be comprehensive in scope in order to be successful in the long term with this new model. That means devices covering a broad spectrum of applications (phones, tablets, PC's, Server, etc.) from the same company that play well with each other. That's why I think Microsoft has the right strategy. They recognize that a single vendor approach to integration between devices and services is more likely to be successful. As opposed to a person or business trying to piecemeal disparate components together into a cohesive solution. People are simply tired of fighting technology to make it play well together when all they want is something that "just works". Standards not withstanding, vendors just don't play nice with each other.

HP doesn't have all of that and are, in fact, waffling on what they do have instead of coming up with (and communicating) a solid road map to support this new paradigm.


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