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BlackBerry 10 Has This CIO Singing Taylor Swift
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wht
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wht,
User Rank: Strategist
1/29/2013 | 10:09:10 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
Dump your Blackberry devices and BES, go Windows Phone 8 or as a second choice Android smartphones. I would not add iPhones to my corporate supplied equipment list. Let those be BYOD devices using an MDM solution, paid for by the users. Corporate issued phones would be free to users.
John Foley
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John Foley,
User Rank: Apprentice
1/29/2013 | 11:58:32 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
If I read this right, you invited your company's management team to weigh in on one of the most important decisions your IT organization faces, then decided to postpone action. Socialized decision making -- why does this not surprise me. As someone who made the transition from BlackBerry to iPhone, I can tell you the learning curve is about 60 seconds. (I'm guessing you already know this.) I agree with the commenter here who advises using MDM to implement a BYOD policy as soon as possible. You'll a have happier, more productive workforce. Less capability = lower costs is not a compelling business case. "We have opportunities to pursue" -- I'd go with that.
FritzNelson
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FritzNelson,
User Rank: Apprentice
1/30/2013 | 12:28:53 AM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
I was hoping for a video of the Secret CIO singing a Taylor Swift song, maybe in shadow or something. Very disappointing. However, I am wondering whether there's any real innovation happening on the smartphone right now, even from Apple or the Android crowd. All of the phones seem to offer the same thing, and how many apps can someone really use especially in a business setting? Every improvement now seems incremental. Manufacturers are beta testing different sizes by putting things like 6.1-inch displays on sale. Maybe if someone could double battery life we could all cheer. Hasn't the game become creating a digital assistant-like experience? I see all of the players struggling with that. I no longer feel as if my smartphone (and I try to keep one of each) is a beacon of innovation. So why NOT a BlackBerry?
Andrew Hornback
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Andrew Hornback,
User Rank: Apprentice
1/30/2013 | 3:14:27 AM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
Before we go any further, I need to confess that indeed, I do carry a Blackberry for work and was even given the other options of iPhone or Android. Being part of the IT illuminati in the organization, I could pick and choose what I wanted - and I got a boring old Blackberry. Why? One simple thing that RIM has only strayed from a couple of times - it's a device that has a physical QWERTY, period. Being on-call 24/7/365, you don't want me trying to type on a touchscreen, half asleep, at 3 AM and trying to walk a junior tech through a process - you just don't.

But, let's also look at just what I do with my Blackberry (and what I'm assuming most folks who have one dedicated completely to business do) - e-mail, text, calendar and the occasional call. No Angry Birds, no Facebook, no Foursquare, no Pandora. Just basic functionality. Maybe I'm a dinosaur, but I believe in the idea of using a business device, for... business.

Every time someone mentions BYOD, I have this nervous tick. Mixing personal data and applications with company data and applications is a recipe for disaster, in my opinion. Even with the appropriate MDM solution - what happens when a user upgrades their phone and "trades in" the old one without appropriately wiping it? Basic principle of security - if you can't restrict physical access, you have no security. It gets even better when someone wants to add their rooted or jailbroken device to my network, I'm not thrilled in the least. Sure, user, bring your device and I'll load it up with corporate data and off you go - doesn't sound like a great idea.

The one thing that I see as a major draw back with the Blackberry solution is the reliance on their network - which has not proven to be the most reliable. With an Android or iPhone, you end up dealing with the carrier when you have a network outage - with the RIM solution, you end up with the carrier and RIM's network.

There is no perfect answer and we all have our own point of view when it comes to what we think is best for our organizations and for our own productivity. Is BB/BES10 going to be the perfect answer? All signs point to no... and unless they really come up with something amazing...

Andrew Hornback
InformationWeek Contributor
JimC
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JimC,
User Rank: Apprentice
1/30/2013 | 12:52:40 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
Is Microsoft simply late to this game with Win8 Phone or are they a non-contender today and in the future? I kind of like their pitch of one operating system for my business needs across the desktop, laptop, tablet and smartphone platforms.
AustinIT
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AustinIT,
User Rank: Apprentice
1/30/2013 | 3:35:04 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
Heins claims that BB has a marketing problem. One that McGreavy confirms as he explains in so many words that BB is NOT in close communication with their existing shops. At least not to the degree that they should be - if customer retention happened to be top of mind these days.

BB also has a conflict of interest when it comes to their MDM solution. To avoid that, they should spin that division off if they still think their core business is phones.

Lastly, they have huge "trust" issues going forward. This is actually more of a problem than their failure to lead the market on the innovation front.
AustinIT
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AustinIT,
User Rank: Apprentice
1/30/2013 | 3:41:12 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
Yes, Microsoft was late to the game... with a competitive product. Now, their problem is one of marketing. Not a core strength in my opinion.

With that said, I use a Windows Phone and I love it for the reasons you pointed out. It does every thing I need it to do. Plus, it runs Office365 and Office Web apps which the other platforms have a struggle with.

When I show it to Apple and Android users, they are all amazed. However, once you are on a platform, it's hard to switch gears. This is a war that MS had better be prepared to fight for a long time because none of the platforms are particularly weak now. You have to cultivate your followers carefully.
Frank Castle
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Frank Castle,
User Rank: Apprentice
1/30/2013 | 5:26:57 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
Seeing we're already doing a BES+1 model and have a BYOD program I found your post interesting.

We're already using BB10 and BES 10 and its still quite a nice combo. You already have BES and likely some extra BES CAL's - RIM allows you to convery those for no cost so outside of spinning up another virtual server what do you lose?

A few things from running our other MDM (we use Good Technology)

- It does half of what BES does for double the cost
- Everything with iOS is either not supported or coming at some later point
- Apple provides zero enterprise support. Get friendly with your local Apple store if you have one. They do have some AppleCare options now for enterprise but it's nothing like Blackberry T-Support or other traditional enterprise support tiers.

Regarding BYOD we're found more employees choose the corporate Blackberry for a few reasons overlooked in all the BYOD hype.

- Personal privacy matters
- Extra cost matters
- NOMD syndrom

We choose not to stipend due to the tax implications so the appeal of paying for their own device isn't high on most employees mind. It's a cost shift and they know it. It's really troublesome when they travel with their personal device and need to use it for work. We've seen data bills in the thousands of dollars that corporate has washed their hand of. Make sure you have clear policy around reimbursiment or provide loaner devices. Any employee that does international travel will use a Blackberry - period. It's just cheaper.

Employees do NOT want things enforced on their device, I hear about the password and timeout every week. They also have a Not on my Device attitude. BYOD is about compromise and after reading our BYOD terms and conditions just don't bother. So best case you convert 20-30% of your corporate liable to BYOD, your taking a hit on carrier incentives, standing up another MDM and the expense of that all for a few employees who are likely primarily using their device for non work reasons and putting your data into all types of Apps.

Best of luck!
Frank Castle
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Frank Castle,
User Rank: Apprentice
1/30/2013 | 5:34:07 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
Have they? To date I've had 3 people out of 25k ask about supporting Windows Phone. It's a failure like 6,7 and 7.5

The market is ignoring Microsoft and Windows 8
Laurianne
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Laurianne,
User Rank: Author
1/30/2013 | 6:07:52 PM
re: BlackBerry 10 Has This CIO Singing Taylor Swift
No Taylor Swift at the launch event today: Alicia Keys is the new BlackBerry spokesperson. She promised to work on the "female side" of BlackBerry. That prompted some fun in the Twitter-verse. Since when do smartphones have male and female sides? What else did the Twitter-verse say about the launch? It did not speak much to enterprise transition issues -- so I expect our Secret CIO will be singing the blues on that front,
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