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Clinical Decision Support A Turnoff For Patients, Says Study
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ChrisMurphy
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ChrisMurphy,
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2/2/2013 | 12:50:48 PM
re: Clinical Decision Support A Turnoff For Patients, Says Study
i think the study points to the importance of "process" as clinical settings bring in these tools: at what point do you bring in a decision support tool, what interface do you use, what is the patient seeing and how is she/he interacting while you do it? all those can have a big impact on the patient/customer experience and healthcare providers need to consider that when they bring these tools in.


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