Oracle, Montclair State University Settle Bitter Contract Dispute
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User Rank: Strategist
3/13/2013 | 4:24:12 AM
re: Oracle, Montclair State University Settle Bitter Contract Dispute
In addition to the author's warning below, I was struck in reporting on this suit ( that Montclair officials both naively and with nerve sued Oracle over the added implementation expense. Oracle counter-sued, as might be expected. But think of it. Oracle's stance in dealing with the customer in attempts to resolve issues, as related by Montclair officials in their complaint, seemed to treat the customer with some high handedness. Any customer, in the face of vendor belligerence, must not only face the prospect of a disrupted relationship and a failed project but also the expense of a counter suit. How many customers are going to sue in the face of those odds versus try for the best cooperation you can get and settle for it? I suspect the latter is more the rule in many of these disputes.
D. Henschen
D. Henschen,
User Rank: Author
3/11/2013 | 7:38:47 PM
re: Oracle, Montclair State University Settle Bitter Contract Dispute
In my view, Montclair State naively bit off more than it (or Oracle) could possibly chew in the time spelled out in the contract. PeopleSoft is pretty well known to be all about customization, so the university also didn't do its due diligence where this idea of getting it all "out of the box" was concerned. Buyer beware, especially when dealing with enterprise software salespeople known to over-promise and under deliver.
John Foley
John Foley,
User Rank: Apprentice
3/11/2013 | 6:51:34 PM
re: Oracle, Montclair State University Settle Bitter Contract Dispute
Enmity caused by a troubled ERP project? Brings me back to the good old, bad old days of IT when large, drawn-out enterprise software implementations brought down many a career. Just did a Google search on 'ERP failure' and got 7.5 million results. The project team at Montclair was right to be wary of customization, but, as we've seen time and again with ERP, the best laid plans don't always work. Software as a service's popularity is due in part to the difficulty businesses have had with do-it-yourself ERP.

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