Comments
Verizon's Earnings Jump, But Policies Draw Ire
Newest First  |  Oldest First  |  Threaded View
MitchellFMB
50%
50%
MitchellFMB,
User Rank: Apprentice
5/17/2013 | 10:05:21 PM
re: Verizon's Earnings Jump, But Policies Draw Ire
Good article. I've been searching the web for info on not only Verizon business model but also it's pay policies in regards to its employess. I live in a town with a Verizon call center. It's the largest employer in our county. I have family that works there. The pay scale is what is called ABC Pay. Reps never make less than mininum wage and can make upwards of $13 p/hour. Pay is based on the After Call Survey. Which means, customer gets a survey call after calling into to *611. They are asked to rate the rep on a scale of 1-10 and then asking if their "issue was resolved". If the customer says, "no", then pay drops for the rep. Has anyone ever heard of such a thing? Like I said, I've been searching the web and can't find any information on this. I find it a very strange way of paying employees...especially in regards to the policies Verizon comes up with that piss everyone off - and the only pocket book it hurts is the low paid reps.
verizonsucks
50%
50%
verizonsucks,
User Rank: Apprentice
4/18/2013 | 5:08:22 PM
re: Verizon's Earnings Jump, But Policies Draw Ire
I am switching away from Verizon as soon as my contracts expire. When they acquired Alltel they promised to honor all previous contracts, as long as you didn't change them. I had unlimited Alltel wireless internet service, which they discontinued. I got rid of their internet, and saved money for better service, with someone else. I will do the same with the two phones I have left under the Verizon contract within the next several months. They blew it with me, and I won't go back.
Tom Mariner
50%
50%
Tom Mariner,
User Rank: Strategist
4/18/2013 | 5:02:48 PM
re: Verizon's Earnings Jump, But Policies Draw Ire
Just remember that a little over four years ago Verizon had no smartphone offering -- the deal was AT&T and the iPhone. Their business model has dramatically changed and in spite of all of the consumer surveys there is little pressure for them to change. The lemmings, like me, seem willing to take a $300 to $400 discount, then pay $1,000 extra for the phone over two years until again fork over $200 (going toward $300) to the latest.

If Verizon deducts the fair amount paying for the phone from the contract and lets us pay full price as in Europe, the sales would plummet, their profit per phone would disappear, and we would all keep those phones longer unless a secondary market opened up on Ebay or someplace and Verizon the rest would fight that until their last dollar.


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - July 22, 2014
Sophisticated attacks demand real-time risk management and continuous monitoring. Here's how federal agencies are meeting that challenge.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A UBM Tech Radio episode on the changing economics of Flash storage used in data tiering -- sponsored by Dell.
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.