IoT
Comments
CIO Profiles: Barry Grant Of iQor
Oldest First  |  Newest First  |  Threaded View
OtherJimDonahue
50%
50%
OtherJimDonahue,
User Rank: Apprentice
6/24/2013 | 1:43:54 PM
re: CIO Profiles: Barry Grant Of iQor
I edited this piece for the last print issue of the magazine, and didn't have room for this comment from Barry Grant, which I thought was worth sharing here:

"The most underrated [IT movement] is the impact speech recognition technology, combined with unstructured data from social media and other channels, will have on business. We can now combine what happens inside the contact center with what's happening out on the Internet to gain real-time insights in customer and product trends. This type of sentiment analysis is helping companies better serve their customers and identify problems early on."

What IT movement do you think is undervalued?

Jim Donahue
Managing Editor, InformationWeek


Register for InformationWeek Newsletters
White Papers
Current Issue
2016 InformationWeek Elite 100
Our 28th annual ranking of the leading US users of business technology.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of April 24, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week!
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.