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CIO Profiles: Barry Grant Of iQor
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OtherJimDonahue
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OtherJimDonahue,
User Rank: Apprentice
6/24/2013 | 1:43:54 PM
re: CIO Profiles: Barry Grant Of iQor
I edited this piece for the last print issue of the magazine, and didn't have room for this comment from Barry Grant, which I thought was worth sharing here:

"The most underrated [IT movement] is the impact speech recognition technology, combined with unstructured data from social media and other channels, will have on business. We can now combine what happens inside the contact center with what's happening out on the Internet to gain real-time insights in customer and product trends. This type of sentiment analysis is helping companies better serve their customers and identify problems early on."

What IT movement do you think is undervalued?

Jim Donahue
Managing Editor, InformationWeek


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