CIO Profiles: Greg Schwartz Of USAA
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User Rank: Apprentice
7/24/2013 | 12:33:09 PM
re: CIO Profiles: Greg Schwartz Of USAA
One question and answer I had to leave out of the piece that ran in the digital magazine for reasons of space:

How do you give your teams room to innovate and experiment, as opposed to do run-the-business or hard ROI projects?

"We build innovation into the very fabric of our culture at USAA. My definition of innovation is 'any change that adds value.' Our IT vision statement charges IT to 'Innovate, Integrate and Manage' technology solutions. We absolutely focus on maintaining a culture that encourages, recognizes, and rewards continuous and disruptive innovation. ItGs not a matter of giving them room to do it GǪ. It is making it a natural part of their everyday job."

Jim Donahue
Managing Editor

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