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Microsoft Office 365 Reveals Uptime Figures
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JThomson
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JThomson,
User Rank: Apprentice
8/23/2013 | 12:56:24 PM
re: Microsoft Office 365 Reveals Uptime Figures
Increasingly more companies are becoming comfortable with migrating to 365. When Office 365 was launched it was met with a mixture of excitement and skepticism, as supporters and critics debated whether the cloud collaboration, productivity and communication suite would succeed.

As a company that helps enterprises upgrade to new versions of Microsoft Windows and Microsoft Office, I can say from experience that, increasingly, more companies are choosing to adopt Office 365. I think that the primary driving factor to go 365 is the
flexibility and collaborative opportunities that exist.

Here is a great blog article - http://www.convertertechnology....
Hope youG«÷ll enjoy reading it!
lacertosus
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lacertosus,
User Rank: Apprentice
8/8/2013 | 11:47:17 PM
re: Microsoft Office 365 Reveals Uptime Figures
Not really sure how important of a metric this is. Perhaps it's important to many but it's no longer the deciding factor for purchasing decisions. In the early days, and before the cloud computing craze, organizations were reluctant to let go of on-promise control. CTOs and IT personnel didn't understand it. As technology progresses, companies are embracing SaaS offerings. Providing continuous and uninterpreted services to clients is relatively inexpensive. Yes service degradation is a concern but from what we have seen, top tier companies, the like of Amazon and Salesforce, are usually quick to correct issues where sometimes end-users are never aware of the problem.
DerikV
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DerikV,
User Rank: Apprentice
8/8/2013 | 7:43:42 PM
re: Microsoft Office 365 Reveals Uptime Figures
Thomas, it is nice to see Microsoft come out with some numbers, finally. However, I would heavily caution potential customers when looking this face value. First, what does Microsoft mean by "weighted on the number of people using each of these services" This needs some explanation in my opinion. Further, if you have a look at the Service Dashboard, there are constant "Service Degradation" notices out there. For example, on July 16th, for nearly 19hrs, there was a Service Degradation incident where "unexpected outage occurred during routine maintenance" where "customers may have experienced the inability to access their Exchange Online mailbox" What value is there in a service, technically, being "up", but I cannot gain access to it? What is the usability of the service if it is constantly in "Degradation"?
This is something that we are going to address very shortly in a follow up blog post, which we will also be doing quarterly. So, maybe we can be the watchdog of Microsoft that the customers really need. Thank you again! Derik VanVleet


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