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IT As Cloud Service Provider: New Skills Required
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RajS627
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RajS627,
User Rank: Apprentice
10/15/2013 | 12:31:02 AM
re: IT As Cloud Service Provider: New Skills Required
Historically, CIO's had the responsibility to acquire technologies, deploy them and to provide break/fix support. Today, cloud services may in fact be the best solution for the business - the CIO should help determine that without any concern about job security or losing control. The chief information officer's role has evolved to be the chief innovation officer - which means determining the best technologies and solutions that will provide a competitive advantage for the business and drive revenue/profits. Oh, and they can still be the provisioner of technology without acquiring it, deploying it and providing break/fix support!

Raj Sabhlok, ManageEngine - a division of Zoho Corp
cbabcock
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cbabcock,
User Rank: Strategist
8/13/2013 | 6:36:16 PM
re: IT As Cloud Service Provider: New Skills Required
Yes, some IT infrastructure wants to migrate outside: servers for marketing campaigns or test and dev. But there's a lot of existing IT responsibility that isn't going anywhere. There will be a "legacy" data center for years to come, and IT is going to need to acquire the service management capability as it maintains the legacy data center, IT used to be caught between increasing legacy complexity and the need to innovate. Now it's positioned between continuing legacy complexity and the need to manage innovations going on outside its doors. Charlie Babcock
David F. Carr
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David F. Carr,
User Rank: Author
8/13/2013 | 2:08:46 PM
re: IT As Cloud Service Provider: New Skills Required
IT might not need to hire a PR agency, but if the organization has an internal comms team, making some friends there would be a good idea.
D. Henschen
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D. Henschen,
User Rank: Author
8/13/2013 | 3:21:56 AM
re: IT As Cloud Service Provider: New Skills Required
I'm thinking either-or isn't as good as a competitive climate in which there are internal an external options. Great if the internal option is competitive price wise, but there better be some value-added differentiation. Lower-cost, third-party options should be there to keep things honest and offer choices when the value-add advantages IT offers just don't matter. Competition is key, not just having IT mimic commercial-service pricing plans.
ChrisMurphy
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ChrisMurphy,
User Rank: Author
8/12/2013 | 11:44:21 PM
re: IT As Cloud Service Provider: New Skills Required
IT can take this "we're a service" thinking too far, though. If IT starts acting like a completely arm's length organization -- billing out piecemeal for every bit of work, asking for detailed requisition forms, and generally not being a spin-your-chair-and-help-out kind of teammate -- well, then it's training business units to think of internal IT as no different or better than an outside provider. Yes, benchmark against outsiders, but go well beyond.
Dale Bracey
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Dale Bracey,
User Rank: Apprentice
8/12/2013 | 8:15:26 PM
re: IT As Cloud Service Provider: New Skills Required
You are 1000% correct (yes, one-thousand) on the points toward Public Cloud. Have you looked at our Rackspace Private Cloud (RPC) Offering though? There are three major offerings when it comes to RPC: 1) Host with us. We will deploy and manage the infrastructure for you. Our Support Staff will be on-hand 24-7 for the backend, so you can focus on your application. 2) Host in-house, with Rackspace Support on top. You can deploy the RPC OpenStack software yourself, or have one of our RPC Engineers come on-site and deploy for you. Your gear, your site, your security, our Fanatical 24-7 Support. 3) Download the free RPC Software (http://www.rackspace.com/cloud..., and get community support from the free Private Cloud Forums. https://privatecloudforums.rac.... What's better, with this installed, if you decide you want to add paid Rackspace Support later, you can always call in to become a customer for the environment.

More information on Rackspace Private Cloud: http://www.rackspace.com/knowl...
ANON1244583120671
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ANON1244583120671,
User Rank: Apprentice
8/12/2013 | 6:54:34 PM
re: IT As Cloud Service Provider: New Skills Required
Product Marketing with built int IT economics in all product offerings is critical for Enterprise IT to restructure itself as a modern IT organization. Without this approach survival will become very hard as external providers are going to continue to deliver better services at competitive price points.

Enterprise IT has to build a broker operations capability and ask business users to compare prices between internal or external services. The better service with a better price point and value will win.

Enterprise IT can ask for additional dollars to business units to help them design the best solutions, select the best fit providers, consume all the services from a single point while ensuring that the internal and external services are secure, metered, tracked for performance (SLA) and handles all admin issues related to provider management, billing and payment.

This is the NEW IT that CIO and CFO should establish in collaboration with business partners and cloud providers.
RobPreston
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RobPreston,
User Rank: Author
8/12/2013 | 2:35:19 PM
re: IT As Cloud Service Provider: New Skills Required
Pricing of internally provided cloud services is key. If the internal provider can't keep up with the likes of Amazon and Microsoft on that front, then its value proposition will wane, especially as the security and reliability of the external providers become less of an issue.


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