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Amazon Outage Leaves Latency Mystery
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ChrisMurphy
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ChrisMurphy,
User Rank: Author
8/23/2013 | 1:45:09 PM
re: Amazon Outage Leaves Latency Mystery
It's a stark reminder of the challenges of ecommerce and customer-facing systems, which more business-to-business companies see as key to their future as digital businesses. I read a great nugget of advice from a CIO yesterday for an upcoming article we're working on, about a big ecommerce initiative: "Don't approach it as something that you'll get done quickly and go on to your next project."
cbabcock
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cbabcock,
User Rank: Author
8/23/2013 | 1:11:59 AM
re: Amazon Outage Leaves Latency Mystery
For the record, InformationWeek's initial presentation of this piece suggested in the subhead that AWS "data centers" slowed with the outage. On the contrary, they sped up slightly, about a 10 millisecond reduction in their response times. Only one showed increased latencies of 60 milliseconds, Amazon's Dublin, Ireland, site, according to Cedexis. Just to be clear.
cbabcock
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cbabcock,
User Rank: Author
8/23/2013 | 1:05:05 AM
re: Amazon Outage Leaves Latency Mystery
Amazon.com would be careful in formulating an explanation if it's caused down time for Fruit of Loom and 499 other web stores that it hosts, as Veteran Engineer suggests. Amazon's statement would bear on the amount of responsibility it's willing to assume for their downtime. Hmmm..
Engineer Veteran
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Engineer Veteran,
User Rank: Apprentice
8/22/2013 | 10:54:26 PM
re: Amazon Outage Leaves Latency Mystery
One point I think folks are missing. This just wasn't Amazon.com. Their entire web ecommerce processing was down so it impacted 500+ sites that are hosted by Amazon webstore (MTV, Fruit of the Loom, Fiskars, etc, etc) Their ecommerce platform is sold as a cloud service.
OtherJimDonahue
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OtherJimDonahue,
User Rank: Apprentice
8/22/2013 | 4:55:16 PM
re: Amazon Outage Leaves Latency Mystery
It seems crazy to me that Amazon wouldn't at least be forthcoming on the time it was out. Agree with Lorna that it's probably still investigating the root cause--but not being open about the period of time is just going to fuel speculation.
MarciaNWC
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MarciaNWC,
User Rank: Author
8/22/2013 | 3:08:50 PM
re: Amazon Outage Leaves Latency Mystery
Amazon's silence is frustrating; even if it's still trying to figure out the root cause it seems the company could offer up some details about the outage and provide some advice to enterprise IT managers.
Laurianne
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Laurianne,
User Rank: Author
8/22/2013 | 2:57:44 PM
re: Amazon Outage Leaves Latency Mystery
When was the last time Amazon's retail operation was down for that long?
Lorna Garey
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Lorna Garey,
User Rank: Author
8/22/2013 | 2:18:44 PM
re: Amazon Outage Leaves Latency Mystery
How likely is it that Amazon just doesn't yet know for sure what the root cause was? In such a fantastically complex infrastructure, such analysis must surely take time.


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