Nirvanix Shutdown: Some Customers Face Mission Impossible
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User Rank: Ninja
9/26/2013 | 11:25:59 AM
re: Nirvanix Shutdown: Some Customers Face Mission Impossible
Welcome to the cloud! While it is tragic for the customers who have little to nothing to do with the demise of Nirvanix it hopefully teaches them a lesson: the cloud is volatile by design! The vendor can go belly up in weeks, the connection can be lost, and plenty more things can happen that jeopardize your data.
Use the cloud solely for things that are not critical and if lost result to a minor inconvenience. You have been warned many many times!
Ian Moyse
Ian Moyse,
User Rank: Apprentice
9/20/2013 | 4:35:30 PM
re: Nirvanix Shutdown: Some Customers Face Mission Impossible
like any market will have winners and losers and customers need to do diligence
on their provider which should include off boarding meaning how easy is it to
get your data back in a usable format and move elsewhere should you choose or
need, Good cloud providers will make this easy and are open and up front
about their provision for this,. Cloud is a long term play as a provider , not
a quick buck market and unless you differentiate the customer value you deliver
you can rapidly become marginalised and commoditised. The issue in this
case is the lack of time allowed to their customers to take the required action
due to not provisioning contingency into their own business models ahead of
time. Cloud in the majority is a highly positive outcome for the customer,
their will be exceptions like this along the journey of cloud evolution as
there was in the product world.

Ian Moyse
User Rank: Author
9/19/2013 | 6:19:40 PM
re: Nirvanix Shutdown: Some Customers Face Mission Impossible
Both EMC Atmos and Iron Mountain Virtual File Store preceded ceasing to exist as cloud storage. Atmos was closed in mid-2010. Iron Mountain announced in April 2011 it was exiting its cloud-based Virtual File Store business. But it had only been in the storage service for two years and had fewer customers than Nirvanix. It stopped taking new customers at the start of April 2011 before making its announcement. It also guaranteed continued customer service for two years, not two weeks. It helped customers move to another cloud service or get their data back on premises. Iron Mountain was an example of how to end a cloud service. Is Nirvanix following in its footsteps?.
User Rank: Author
9/19/2013 | 4:54:30 PM
re: Nirvanix Shutdown: Some Customers Face Mission Impossible
The "not enough tunnels" metaphor seems apt here. This is the first cloud storage evac incident on this scale, right Charlie? I wonder if this spells very bad news for all but the largest cloud storage vendors.

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