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BlackBerry Service Outage Spells RIM Doom
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MMZ000
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MMZ000,
User Rank: Apprentice
11/11/2011 | 1:36:22 AM
re: BlackBerry Service Outage Spells RIM Doom
RIM is low efficient company
ThePrisoner6
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ThePrisoner6,
User Rank: Apprentice
10/18/2011 | 5:18:04 PM
re: BlackBerry Service Outage Spells RIM Doom
Yes, it would appear that RIM's regional data centers only service specific regions, rather than acting as "steam valves" for other regions, duplicating services in the event of fail-over. RIM has also been reluctant to provide full disclosure on the event, leaving many to speculate.
ANON1237925156805
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ANON1237925156805,
User Rank: Apprentice
10/17/2011 | 4:28:15 PM
re: BlackBerry Service Outage Spells RIM Doom
I don't think that the Apple and RIM situations are comparable. The iOS upgrade is voluntary. Users who did nothing had no outage. Bricking the phone was not a common occurrence either. In fact 99% of installations went through without incident. The fact is that every major OS upgrade from the mainframe through mobile devices uncovers minor flaws that no amount of testing can detect. There is no known way to simulate millions of random users in a lab. So the question is what does the vendor do about it? Apple hasn't always gotten an A but it usually steps up to the plate for a solid B in the end.

Were iPhones the primary tool of a major enterprise I'm sure that that enterprise would mandate waiting for testing and shakeout, even if just for a week or two-as individual users should do in general with any new OS for desktop or mobile device unless it comes pre-installed on a purchased device. As individuals we often don't follow that wise policy because we gotta have the newest and best right away. That's a risk that we willingly asume and we sometimes pay a price for it.

In contrast Blackberry owners went to bed with email and internet access and work up with neither without having changed a thing. That is unacceptable and it behooved RIM to be ahead of the curve in their communications with carriers and the public even if they did not have answers yet. As it is the fumbling nature of their public response makes it even more clear that nobody is minding the store. Fritz, you nailed it, sadly.
jalesch53501
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jalesch53501,
User Rank: Apprentice
10/17/2011 | 1:46:58 PM
re: BlackBerry Service Outage Spells RIM Doom
Yes, but the perception that a single point of failure exists in any combined product/service offering, (when compared to a distributed service model) and the critical nature of the service shows a stunning lack of understanding of the market.
FritzNelson
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FritzNelson,
User Rank: Apprentice
10/14/2011 | 5:25:39 AM
re: BlackBerry Service Outage Spells RIM Doom
I think nothing could get worse for RIM right now, and therefore I think the best thing they can do is tell the complete truth down to the detail, and then show us (again, down to the detail, what they are doing about it and why it's going to work. And then get on with it. (Oh, and maybe if they can stay up for 6 months, provide an update at that point -- remind us that they've stayed up for that long.)
UberGoober
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UberGoober,
User Rank: Strategist
10/13/2011 | 8:18:12 PM
re: BlackBerry Service Outage Spells RIM Doom
I'll betcha the RIM folks are breathing a huge sigh of relief that Apple is having a bad time with the iOS upgrade. At least the server outage won't brick your phone...

No company is immune to mistakes, and I don't think this necessarily leads to RIM imploding. That's not to say I'm completely sanguine about their long (or even medium) term prospects, but I think it will be a while before they tank completely.
ThePrisoner6
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ThePrisoner6,
User Rank: Apprentice
10/13/2011 | 3:25:12 PM
re: BlackBerry Service Outage Spells RIM Doom
In light of the many headaches reported with the iOS launch yesterday, it seems that no network or server farm, despite the best planning or forethought, is without limitations.
Chris Spera
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Chris Spera,
User Rank: Apprentice
10/13/2011 | 2:20:36 PM
re: BlackBerry Service Outage Spells RIM Doom
Ouch! You certainly tell it like it is, Fritz. This is an awesome article. However, RIM knows about it single point of failure architecture. This is not the first time BB outages have made the news, or caused global problems. You would have thought that based on outages in 2007, when multiple carriers were hit with prolonged outages that required businesses to wait and WAIT until RIM got things sorted out that the problem would have been resolved.

Partner or not, if I were CIO/CTO of an organization and backed a communications architecture that relied on another organizations computers to remain operational, I'd expect to be fired after something like this. This is completely out of my control, and I am at RIM's mercy while my sales force is without the means to communicate with the home office.

This may have worked and been fine from 1990 to 2009 or so, but not any longer...not when things like Exchange ActiveSync and its push services give you [nearly] the same functionality and mobile device management as BIS/BES, without the additional costs and licensing.

The fact that this happened during the week that the iPhone 4S launches only shines additional lime light on each of this incidents, RIM's device OS antiquities, its tablet failure, etc. If this doesn't spell the real beginning of the end for them, I'm not certain what will.
Jnil67
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Jnil67,
User Rank: Apprentice
10/13/2011 | 10:39:57 AM
re: BlackBerry Service Outage Spells RIM Doom
I find it amusing that some analysts claim that BlackBerry may benefit from this so long as they provide some kind of meaningful gesture of goodwill: http://www.investoo.co.uk/blac... it would have to be absolutely brilliant to counter this outage.


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