Comments
Is New Kindle The Future Of Contact Centers?
Threaded  |  Newest First  |  Oldest First
OtherJimDonahue
50%
50%
OtherJimDonahue,
User Rank: Apprentice
10/2/2013 | 12:51:22 PM
re: Is New Kindle The Future Of Contact Centers?
It is a truly amazing idea ... you know, if it works. Call me jaded, but I'm reserving my enthusiasm for when it's actually demonstrated.

But if it works? Yes, this is groundbreaking.
anon4285313226
50%
50%
anon4285313226,
User Rank: Apprentice
10/2/2013 | 8:20:16 PM
re: Is New Kindle The Future Of Contact Centers?
Problem here is... If you have an issue with your device... you can't really use it to "click here for help"... Kind of counter productive!


IT's Reputation: What the Data Says
IT's Reputation: What the Data Says
InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Must Reads Oct. 21, 2014
InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A roundup of the top stories and trends on InformationWeek.com
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.