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IT's Reputation: Broken Bad
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ANON1242037829718
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ANON1242037829718,
User Rank: Apprentice
10/14/2013 | 2:50:48 PM
re: IT's Reputation: Broken Bad
Chris, starting over is a good goal. But then too many IT folks look for "work plans" for the restart. The plan the work, work the plan ethos that serves IT well in many projects actually makes them vulnerable to structured "methodologies" and consultants when they need to re-imagine. I think they should also learn to "ad lib" like Joe Maddon of the Tampa Bay Rays does - see http://bit.ly/1fiAiQz
Thomas Claburn
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Thomas Claburn,
User Rank: Author
10/8/2013 | 1:32:24 AM
re: IT's Reputation: Broken Bad
Is anyone really happy with corporate IT, from an end user point of view?
ChrisMurphy
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ChrisMurphy,
User Rank: Author
10/7/2013 | 6:14:06 PM
re: IT's Reputation: Broken Bad
I got this in-depth comment in via email from Alexander J. Keenan from Cincinnati Ohio. Good thinking and a good link here:

Have you considered that Gǣmanagement can have poor depth of knowledge regarding the tools and techniques IT provides to the organization?Gǥ

http://www.retailwire.com/disc...

Issues I have seen with management in a majority of companies.

1. Management do not understand the uncertainty involved in many IT project estimates. Many time you need a proof of concept, bench test, limited rollout, scaling up to division level, etc. IT can carry a learning cost.

2. Management fails to address Organizational processes when planning IT solutions. Automating a crappy process is called GǣPaving the cow pathGǥ in IT.

3. Management undercuts estimates believing the can force a cheaper and faster solution.

4. Management fails to say NO to features which results in features that are seldom or never used. Estimates vary in the cost of creating and maintaining these feature but it is very large.

5. Management fails to understand the difference between a structural change (major impact) and a cosmetic change (minor impact) when requesting changes to a project.

6. Management fails to plan and design for the life of the software asset. Many time the development cost is much less than the operating cost.

7. Management fails to understand impact of request on current operations. They love to create technical dept.

8. As the article above states, management is using tools that they have little true understanding of. I am taking a Intro to Operations Management for fun. I have created a IT study group and have a lot of members. IT is more than willing to learn the business side!!!

9. IT is about solving problems with knowledge workers. Operations is about efficiency and highly repeatable processes with low variances. Too very different work environments.
TerryB
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TerryB,
User Rank: Ninja
10/7/2013 | 5:15:07 PM
re: IT's Reputation: Broken Bad
Our company does that, Lorna, but it does not really help. The survey is anonymous and questions so generic it does not give you enough info to improve anything. Mostly you are measuring how many people think internet connection is fast enough (not many) and whether they like having to use Lotus Notes (not many).
Before Corp started doing this, I sent out a request for feedback annually at our local unit. Very few people even bothered to reply and most of them just said things like "great job, keep it up" or "email system sucks", nothing you could really use to improve anything.
Lorna Garey
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Lorna Garey,
User Rank: Author
10/7/2013 | 1:30:32 PM
re: IT's Reputation: Broken Bad
To DDurbin's point though, generation all that communication in chunks digestible by the business is expensive - and in the end, the CFO may have veto power that would be unthinkable to give over the CMO.
rradina
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rradina,
User Rank: Ninja
10/7/2013 | 12:38:12 PM
re: IT's Reputation: Broken Bad
The financial crash had nothing to do with IT and everything to do with extremely poor business decisions. There's certainly opportunities for IT to improve and reduce cost but it has to be viewed as partner, not a cost center.

30 years ago my first IT concept was GIGO. Back then the meaning was fairly narrow but experience has proven its application to be universal. Contrary to IT pride or business vitriol toward IT, technology is not pixie dust. In my experience, driving decisions based on it isn't wise. Whenever I hear ideas like that I don't think of driving. I think of the chasing while throwing loads of cash out the window.

Throwing technology at questionable or unproven business processes/concepts/products after they are already failing is extremely risky and expensive. IT absolutely becomes part of this failure but never forget GIGO. If the business created a turd, photoshop can make it look like a supermodel but it will still smell like a turd.
parkercloud
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parkercloud,
User Rank: Apprentice
10/5/2013 | 3:27:06 AM
re: IT's Reputation: Broken Bad
Cloud Computing abstracts business model from architecture, a main point of Cloud architecture
WKash
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WKash,
User Rank: Author
10/5/2013 | 12:25:48 AM
re: IT's Reputation: Broken Bad
Another problem is that business models continue to be a work in progress, making it hard to architect IT into the business equation.
bfildes
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bfildes,
User Rank: Apprentice
10/4/2013 | 10:19:28 PM
re: IT's Reputation: Broken Bad
Too often IT interaction with the business is framed within the chosen technology and goes something like, "We can solve your problem with our new enterprise service bus technology", before the business even completes the problem description. They're shopping a solution, trying to justify its purchase and not listening to the business, evaluating possible solutions and sharing with the business the pros and cons of each.
Shane M. O'Neill
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Shane M. O'Neill,
User Rank: Author
10/4/2013 | 8:48:14 PM
re: IT's Reputation: Broken Bad
His first pillar makes a great point. It's easier for IT pros to learn business priorities than for business people to learn IT. Being more business-minded may be scary for some tech folks. But it's a big advantage as more companies confront digital disruption. The smart IT pros and CIOs will exploit it.
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