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IT's Reputation: Broken Bad
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parkercloud
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parkercloud,
User Rank: Apprentice
10/4/2013 | 8:14:48 PM
re: IT's Reputation: Broken Bad
You know IT is working when we are consulted at Project inception not after there is a problem.

The fix is to deliver services as needed and prevent problems. This is done by dividing Project resources from Operations resources and Reporting Service availability and capacity on a constant basis to all interested parties. Why this is not done more I dont know
ChrisMurphy
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ChrisMurphy,
User Rank: Author
10/4/2013 | 8:13:11 PM
re: IT's Reputation: Broken Bad
Edelman's new CIO did this kind of IT perception survey when he took over the job at the start of the year. Here's a story on how he used that:

Edelman CIO Shares His 90-Day Game Plan
http://www.informationweek.com...
ChrisMurphy
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ChrisMurphy,
User Rank: Author
10/4/2013 | 8:09:54 PM
re: IT's Reputation: Broken Bad
Heck, i don't know -- i was busy taking notes!
ChrisMurphy
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ChrisMurphy,
User Rank: Author
10/4/2013 | 8:06:17 PM
re: IT's Reputation: Broken Bad
Interestingly, Murphy didn't make the case for more autonomy. He did admit that sometimes he feels like just saying "I'm the CTO, we're doing it this way." But instead he said teams need to communicate tech projects in a way that's digestible to other departments, to make sure they get the cost, benefit, and even staffing decisions he's making about projects.
ChrisMurphy
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ChrisMurphy,
User Rank: Author
10/4/2013 | 6:57:35 PM
re: IT's Reputation: Broken Bad
You put it very well. To be clear, Murphy isn't disrespecting the work IT pros do or the skill and energy it takes to do well. He notes that many of his non-IT colleagues acknowledge "I wouldn't want your job." His emphasis was firmly on the elements you're zeroing in on -- strategies around how to communicate about costs well, and in a way that makes sense to business unit partners so they're right there with you discussing the cost-benefit at every turn.
DDURBIN1
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DDURBIN1,
User Rank: Ninja
10/4/2013 | 6:26:19 PM
re: IT's Reputation: Broken Bad
Good idea but someone has to pay for that process and with the CFO demanding lower IT costs each budget process this never makes the list. Most CFO's are not a "customer focus" lot.
DDURBIN1
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DDURBIN1,
User Rank: Ninja
10/4/2013 | 6:20:31 PM
re: IT's Reputation: Broken Bad
This is all well said and done however the core problem with the bad rep is that 65% of the head technology positions report to the CFO thus the final decision maker is an accountant. Would the engineering department allow an account to make their engineering decisions? Would the marketing department allow an accountant to make their decisions? So why do so many organizations place the IT department in the hands of accountants?
Laurianne
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Laurianne,
User Rank: Author
10/4/2013 | 5:58:49 PM
re: IT's Reputation: Broken Bad
Virtualization helped many IT leader go from "no" people to "yes" people already. Public cloud is a much more complex leap than virtualization was. But the huge agility potential is there.
tsdoaks
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tsdoaks,
User Rank: Apprentice
10/4/2013 | 5:57:08 PM
re: IT's Reputation: Broken Bad
As tiresome as the message is - "IT is broken" - all IT execs must get their collective heads out of the sand and listen. It's not the work that we do as much as it is how we do our work. Future opportunities for curbing/reducing costs exists in cloud, virtualization, etc. However, the cost is the cost and that isn't going to change but how we go about communicating the cost is vitally important. For the most part, we must ensure we are piggybacking on a true business case, rather than a separate case "just for IT". It is a branding exercise but ultimately, we still have to deliver the same IT services regardless of packaging.
PiyaliR378
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PiyaliR378,
User Rank: Apprentice
10/4/2013 | 4:30:14 PM
re: IT's Reputation: Broken Bad
It is a ridiculous question that IT is overpriced or late. Its the lavishness of fertile brains that try to portray IT as a bad or unnecessary cost center. The day has come, when the related apps and games developers have been earning huge money from appnext or admob or revmob even without being termed as their permanent employees
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IT's Reputation: What the Data Says
IT's Reputation: What the Data Says
InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
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