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HealthCare.gov: Latest Victim Of Federal Acquisition Problems?
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WKash
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WKash,
User Rank: Author
10/25/2013 | 9:31:36 PM
re: Healthcare.gov: Latest Victim Of Federal Acquisition Problems?
We've seen this drill before. When Office of Personnel Management bungled the launch of USAJobs.gov, the solution was to throw top management experts to perform triage and keep everyone's feet to the fire. That site's problems pale in comparison with the layers of contractors and complexity of issues involved here. Contractors were careful and wise not to pass around blame at yesterday's hearing. Each of them has a stake in seeing Healthcare.gov succeed -- but generally speaking, only so far as their work is concerned. The politics between contractors can be just as brutal as it is between the Democrats and Republicans on this one. In the end, CMS is probably not so much at fault for poor management as they are the victim of being handed marching orders and an unrealistic deadline by their leaders.
David F. Carr
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David F. Carr,
User Rank: Author
10/25/2013 | 4:35:25 PM
re: Healthcare.gov: Latest Victim Of Federal Acquisition Problems?
Doesn't some of this also go back to initial confusion over whether the healthcare law would actually be implemented?
edyang73
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edyang73,
User Rank: Strategist
10/25/2013 | 12:00:56 AM
re: Healthcare.gov: Latest Victim Of Federal Acquisition Problems?
At the House grilling today, contractors admitted that as of days before the roll out, they still hadn't beta tested it yet. Yay.
MyW0r1d
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MyW0r1d,
User Rank: Strategist
10/24/2013 | 9:10:03 PM
re: Healthcare.gov: Latest Victim Of Federal Acquisition Problems?
Not to worry, the press updates today indicate the honorable Mrs. Secretary of HHS will still maintain control because her "institutional knowledge/experience" is critical to resolving the ailments of the website.
jries921
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jries921,
User Rank: Ninja
10/24/2013 | 5:37:26 PM
re: Healthcare.gov: Latest Victim Of Federal Acquisition Problems?
I said at the time President Obama took office that a federal CTO needs to be half techie, half bureaucrat, and probably shouldn't be recruited from the private sector (such a person needs to have a thorough understanding of how the Federal government works). This is why.
jries921
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jries921,
User Rank: Ninja
10/24/2013 | 5:31:02 PM
re: Healthcare.gov: Latest Victim Of Federal Acquisition Problems?
So Mr. Brooks would have predicted. Clearly, the site needs to be fixed, but throwing more people at the problem isn't likely to help, unless it is done very judiciously (hopefully, President Obama is following the advice of his CTO and that officer is actually competent).

What should come out of this is some scrutiny of the software development/acquisition process to see what can be done to improve it. It would be easier if the President could take steps on his own, but there are probably acts of Congress that will require modification or repeal; and there are definitely going to be contractors with a vested interest in the status quo who will hire lobbyists to fight any changes.
David F. Carr
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David F. Carr,
User Rank: Author
10/24/2013 | 4:27:08 PM
re: Healthcare.gov: Latest Victim Of Federal Acquisition Problems?
So the "tech surge" is likely to be a surge of confusion? Terrific


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