Michael Dell Hints HP Pain Is His Gain
Newest First  |  Oldest First  |  Threaded View
User Rank: Apprentice
10/21/2011 | 5:58:48 PM
re: Michael Dell Hints HP Pain Is His Gain
I have avoided using Dell products for years because of their customer service reputation. I inherited a Dell laptop sometime back and compared the service from Dell to the service from Lenovo. I also compared the service from Dell to the service from HP. In both cases Dell placed a distant third. I don't know if their service has become more professional since they have gone more into the commercial area but if it hasn't I can't see a commercial enterprise putting up with the level of service I have seen from Dell.
User Rank: Apprentice
10/19/2011 | 8:00:54 PM
re: Michael Dell Hints HP Pain Is His Gain
Michael Dell, please stop worrying about HP business and start to seeing you own company. Focus on your customers, give them better support.

The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - August 27, 2014
Who wins in cloud price wars? Short answer: not IT. Enterprises don't want bare-bones IaaS. Providers must focus on support, not undercutting rivals.
Flash Poll
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Howard Marks talks about steps to take in choosing the right cloud storage solutions for your IT problems
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.