Do Patient Portals Improve Healthcare? - InformationWeek
Do Patient Portals Improve Healthcare?
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Muthu LeesaJ889
Muthu LeesaJ889,
User Rank: Moderator
12/4/2013 | 11:23:55 PM
Why not in Healthcare?
This discussion on Patient portal once again proves Healthcare sector's reluctance towards technology. other sectors like, Retail, Banking, Education have all embraced portal systems for efficient communication and transaction. I believe, patient portals will not only drive patient engagement but also help providers save money by automating regular processes. The increased patient-doctor communication will reduce readmission rates, enhance patient loyalty and trust, and help them make healthier lifestyle choices. Patient Portals will make sure that quality Healthcare is a click away. Read detailed advantages of patient portals @
User Rank: Author
12/2/2013 | 1:14:35 PM
Re: patient portals
@Ken that could become a specialty for cloud service providers. Each patient can have all the records together in one place in a cloud  for his/her own access.
Ken Terry
Ken Terry,
User Rank: Apprentice
12/2/2013 | 12:14:34 PM
Re: Does patient age matter?
The meta analysis does include some studies that address socioeconomic disparities, and the authors express concern that not everyone has the same access to patient portals. I agree with Rob that patient portals are now becoming a cost ofdoing business. But they aren't necessarily portals attached to EHRs. In future, it's likely that some people will use standalone portals to store their personal health records from multiple providers.
User Rank: Author
12/2/2013 | 12:04:08 PM
Re: Does patient age matter?
At a minimum, regardless of the outcomes they produce, patient portals are now becoming a cost of doing business, on a par with online banking.
User Rank: Strategist
12/2/2013 | 11:59:11 AM
Re: Disparities
Addressing the so-termed Digital Divide is not a healthcare responsibility. That is a greater societal issue. But having said that, anyone who needs to get online can do so at any library, YMCA or many other public venues.

Alex Kane Rudansky
Alex Kane Rudansky,
User Rank: Author
12/2/2013 | 11:11:27 AM
I find it interesting the study didn't address socioeconomic disparities among portal users. A study conducted earlier this year by the Pew Internet And American Life Project found 15% of Americans don't use the Internet at all. Among that group, 19% said the Internet was too expensive. How are doctors and health professionals addressing that digital divide?

Lorna Garey
Lorna Garey,
User Rank: Author
12/2/2013 | 10:50:54 AM
Does patient age matter?
Is there a generational divide in portal usage, with younger patients more comfortable with the concept than older ones?

If so, and assuming those younger patients are also healthier overall, it seems clear that it's going to take a long time for a positive result in terms of reduction in calls, etc., but that it's worth the effort.

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